Program Manager, Contingent Workforce

Responsibilities

• Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists.
• Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs.
• Drive continuous process improvement across program operations to streamline workflows, eliminate bottlenecks, and increase efficiency.
• Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues.
• Conduct end-to-end requisition funnel analysis, tracking KPIs such as submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates.
• Perform attrition analysis to identify root causes of early worker roll-offs and surface labor trends to improve retention.
• Leverage analytical insights to identify process improvement opportunities within the talent acquisition lifecycle.
• Transform workforce data into market intelligence and executive-ready reporting.
• Manage relationships with staffing agencies and vendors to drive delivery quality and fill capability.
• Train and onboard new suppliers and conduct monthly supplier meetings.
• Develop, monitor, and maintain supplier scorecards to evaluate vendor effectiveness and accountability to SLAs.
• Organize and facilitate supplier performance reviews and tiering strategies.
• Advise hiring managers and internal stakeholders on labor market dynamics, pay rates, and contingent workforce strategy.
• Monitor program compliance, legal guidelines, and vendor contract adherence.

Requirements

• 6+ years of experience in contingent workforce management or Managed Service Provider (MSP) operations.
• At least 2+ years managing direct reports.
• Hands-on experience with Vendor Management Systems such as Fieldglass or Beeline.
• Strong analytical skills with experience deriving insights from funnel performance, attrition trends, and rate benchmarks.
• Experience managing staffing supplier networks, tracking SLAs, and creating scorecards.
• Exceptional verbal, written, and presentation skills for executive stakeholders and QBR deliveries.

Nice-to-haves

• Certified Contingent Workforce Professional certification.
• Advanced Excel or Power BI skills for reporting and dashboard visualization.
• Experience with market rate benchmarking and contingent labor compliance, including co-employment and tenure management.