Senior Professional Services Engineer

Responsibilities

Professional Services (Deployment & Advisory)

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments.
• Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions.
• Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams.
• Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows.
• Deliver technical workshops, product training, and knowledge transfer sessions.
• Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services.

Managed SOC Services

• Run 24x7/8x5 SOC operations depending on service scope.
• Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS).
• Lead threat investigations, incident triage, and escalation to customer teams.
• Build and implement detection rules, playbooks, and incident workflows.
• Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement.
• Ensure SLA adherence and high-quality service delivery.

Project Management

• Own project planning, execution, and delivery for Professional Services engagements.
• Create and manage project plans, timelines, risks, documentation, and stakeholder communication.
• Coordinate across internal teams including Product, Engineering, Support, and CS.
• Manage multiple customer projects simultaneously while meeting delivery deadlines.

Customer Engagement & Communication

• Serve as a primary technical point of contact for assigned customers.
• Communicate complex technical concepts clearly and confidently to both technical and executive audiences.
• Build strong customer relationships that drive trust, adoption, and long-term value.
• Participate in quarterly business reviews (QBRs) and service improvement discussions.

Requirements

Technical Expertise

• 7+ years in cybersecurity, with strong exposure to enterprise environments.
• Hands-on system administration experience (Windows, Linux).
• Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments.
• Networking expertise across IT & OT environments, including segmentation, firewalls, VPNs, ICS/SCADA basics.
• Prior experience working in a SOC environment and delivering SOC services.
• Familiarity with SOC tools & technologies such as:
  • SIEM (Splunk, QRadar, Sentinel)
  • SOAR platforms
  • EDR/XDR solutions
  • Vulnerability management
  • Threat intelligence platforms
• Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001.

Project Management

• Strong project management skills with experience driving complex technical projects.
• Experience working with enterprise customers across multiple time zones.
• Certifications like PMP, PRINCE2, or Agile methodologies are a plus.

Soft Skills

• Excellent written and verbal communication skills.
• Ability to lead customer conversations with clarity, confidence, and empathy.
• Strong problem-solving and critical-thinking skills.
• Ability to work in fast-paced environments and handle multiple priorities.

Nice-to-Haves

• Security certifications such as CISSP, CISM, CEH, GCIH, GCIA.
• Cloud certifications (AWS/Azure/GCP).
• Networking certifications (CCNA, CCNP).