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PathAIPathAIBoston, MA

Implementation Engineer, Digital Diagnostics

Leads technical SaaS implementations for Digital Diagnostics customers, coordinating customer IT, internal development, schedules, risks, and escalations. Requires 3+ years of client-facing implementation experience, strong analytical and customer-management skills, and familiarity with HL7 or laboratory information systems preferred.

48k – 74k/yr
Remote3+ YOESolutions Architecture

About the role

Responsibilities

  • Build and maintain relationships with Digital Diagnostics customers, including anatomic pathology labs, academic medical centers, hospital systems, and clinical trial managers, serving as the primary point of contact during technical implementation.
  • Provide hands-on technical implementation support in collaboration with customer IT and internal development teams.
  • Manage implementation tasks, provide schedule updates, resolve risks and issues, and communicate regularly with customers.
  • Support external clients as an application expert and escalation point for the support team, including participation in an on-call rotation.
  • Travel less than 20%.

Requirements

  • 3+ years of experience in client-facing SaaS implementation roles.
  • Strong analytical skills and operating rigor.
  • Experience handling difficult customers or situations and demonstrating effective resolutions.
  • Strong understanding of business and products, with the ability to research and self-start in areas requiring learning.
  • Fluent spoken and written English.

Nice-to-Haves

  • Portuguese or French proficiency.
  • Familiarity with HL7 interface implementation.
  • Hands-on experience with laboratory information systems such as Epic Beaker, Novopath, or Cerner Millennium.

Compensation

  • Annual pay range: $48,000 - $73,600.
  • Not overtime eligible.

Skills

saas implementationhl7epic beakernovopathcerner millenniumProject ManagementCustomer Support

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