Senior Staff Engineer, Cloud Site Operations

What You'll Be Working On

Operational Governance & Metrics

• Oversee the technical health of our global ticket queue
• Partner with internal teams to develop real-time dashboards and track the KPIs/SLAs (MTTR, fleet availability, sparing accuracy) that measure our operational maturity

Fleet Supportability & Tooling

• Partner with the Fleet Engineering team to define the software access, diagnostic hooks, and physical tooling required for maximum repair efficiency
• Act as the primary advocate for "serviceability" within the white space

Power Topology Strategy

• Lead the initiative to map end-to-end "Power Strings," from main distribution down to cabinet PDUs
• Lead the Build vs. Buy analysis to determine whether we develop internal mapping tools or procure a third-party solution

Operational Resilience

• Architect the framework for our Business Continuity (BCP) and Disaster Recovery (DR) plans
• Define the technical protocols for hardware recovery and site-level failovers to ensure minimal disruption to our AI Cloud customers

Technical Advisory & Documentation

• Provide expert guidance and architectural "sign-off" to the internal Documentation Committee
• Ensure all break-fix SOPs and technical playbooks are accurate, safe, and optimized for global scale

Advanced Escalation & Mentorship

• Serve as the final technical authority for systemic or complex hardware failures
• Mentor senior technicians and site leads, elevating the collective technical IQ of the global operations team

What You'll Bring to the Team

Technical Mastery

• 10+ years in Data Center Operations, Systems Engineering, or HPC hardware
• Expert-level understanding of x86/GPU server architecture and electrical distribution

The "Supportability" Mindset

• Proven experience in hardware maintenance at scale
• Translate field challenges into technical requirements for Engineering and Fleet teams to minimize downtime

Hardware Expertise

• Deep familiarity with high-density AI infrastructure, including current NVIDIA H200 and Blackwell (GB200) systems
• Architect support strategies for the transition to GB300 and Rubin platforms

Data-Driven Leadership

• Expert proficiency in defining operational KPIs and building dashboards (e.g., Tableau, Grafana) to drive "Operational Maturity"

Strategic Decision Making

• Experience performing Build vs. Buy analyses for technical tools and infrastructure software

Communication

• Exceptional ability to distill complex technical risks, ticket-queue trends, and infrastructure hurdles into clear, actionable strategies for senior leadership

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Professional development & tuition reimbursement
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Compensation Range

Compensation will be paid in the range of up to $179,000 - $218,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data.