Manager, Calendar Operations

Responsibilities

• Lead and develop people – Coach Calendar Assistants and Court Reporter Relations Associates with intention, giving direct feedback and creating clear paths for growth. Manage performance directly, build team cohesion under pressure, and communicate clearly whether corresponding with vendors, coaching a report, or navigating a high-stakes client situation.
• Build and optimize scheduling models – Design staffing frameworks that flex with volume and scale, keeping operations tight without sacrificing coverage.
• Audit and improve workflows – Dig into existing processes, surface gaps, and drive consolidation across both teams. Track performance and spot operational trends before they become problems.
• Own the metrics that matter – Track transcript delivery rates, response times, and reporter compliance - and use that data to make better decisions faster.
• Partner cross-functionally and hold the line on escalations – Serve as the escalation point for complex reporter or client situations while staying aligned with Calendar, Client Services, and Technology to move end-to-end workflows forward.

Requirements

• 5 years of professional experience in a high-touch service environment
• 2+ years of people management
• Track record of building processes and handling difficult conversations

Nice-to-Haves

• Hands-on experience with deposition scheduling, transcript logistics, or vendor management