Factory AISan Francisco, CAOwns post-sales journey for enterprise customers, driving adoption, building stakeholder relationships, and operationalizing success plans. Requires 2-4+ years customer-facing experience with technical fluency and builder mindset.
Fast Track Onboarding Specialist providing personalized 1:1 support to help customers onboard A2P numbers, manage compliance, SLAs, and resolve issues for strategic Twilio accounts. Requires 2+ years A2P experience, strong customer focus, and ability to handle up to 12 accounts while meeting strict SLAs.
Customer Success Manager responsible for onboarding, driving product adoption, and ensuring retention/growth for PandaDoc clients in a pooled, high-volume support model. Requires 2-3 years SaaS CS experience, strong communication, AI tool proficiency, and ability to identify upsell opportunities.
Pooled Customer Success Manager supporting SMB customers in a shared, task-oriented model. Handle round-robin cases for onboarding, escalations, renewals, and risk mitigation to drive retention (GRR/NRR) and adoption in a B2B SaaS environment. Requires 1+ years customer-facing experience, strong organization, and Salesforce proficiency.
Customer Success Manager supporting SMB accounts in healthcare verticals. Own retention, upsells, training, business reviews, and advocacy while collaborating cross-functionally to drive customer value and reduce churn.
Senior Customer Success Manager managing a portfolio of 15-30 mid-market accounts. Drive retention, expansion, and measurable business outcomes through analytics, executive stakeholder management, process improvement, and product feedback.