Senior Product Manager, Care Experience & Engagement

Key Responsibilities

• Own major areas of Chamber’s patient and care team experience roadmap, from discovery through rollout and iteration.
• Partner with clinicians, care coordinators, and operations leaders to understand workflow pain points and constraints up close.
• Design and improve onboarding, enrollment, outreach, care plan, and longitudinal engagement experiences for cardiovascular patients.
• Build tools that help care teams prioritize work, reduce administrative load, and intervene earlier for high-risk patients.
• Translate clinical and operational complexity into clear requirements and practical user experiences.
• Work closely with engineering and data to operationalize clinical signals, tasking logic, automation, and AI-assisted workflows.
• Balance near-term delivery with longer-term platform thinking, drawing on both quantitative and qualitative inputs.

What Success Looks Like

In your first 90 days

• Built trust with clinical, operations, engineering, and product partners.
• Understand care model, current tooling, roadmap, constraints, and workflow gaps.
• Own a clear roadmap for care experience and engagement.
• Raised quality of product requirements and tightened prioritization.
• Shipped at least one meaningful workflow or experience improvement.

By six months

• Independently driving a major product surface or workflow area — care team worklists, task management, patient engagement, care plans, messaging, or post-discharge workflows.
• Fewer decisions bottleneck on leadership.
• Built strong execution rhythm with engineering.
• Clearer handoffs with operations and clinical.
• Seeing measurable gains in workflow adoption, task completion, engagement rates, or operating efficiency.

By twelve months

• Clear product owner for Chamber’s care experience and engagement layer.
• Shipped durable platform capabilities.
• Helped turn care model into a scalable operating system for clinical teams.

Requirements

• 5+ years of product management experience in healthcare technology, care delivery, or value-based care.
• Track record building workflow-heavy products used by operational or clinical teams.
• Strong systems thinking — map complex, multi-stakeholder processes and find the right leverage points.
• Comfort driving cross-functional initiatives in ambiguous, fast-moving environments.
• Confidence working with engineers and data teams on technically complex products.
• Sharp product instincts paired with a pragmatic, execution-first mindset.
• Bias toward real-world usability — sweat the operational details because small workflow improvements compound quickly in healthcare.
• Excellent written and verbal communication; build trust with technical and non-technical partners alike.

Nice to Haves

• Familiarity with healthcare interoperability, claims, or clinical data workflows.
• Experience with AI-enabled workflows, automation, or operational intelligence tooling.
• Comfort with analytics, SQL, or operational metrics.
• Early-stage or high-growth startup experience.