Account Manager

What you’ll do

• Build and close a pipeline of expansion opportunities across existing SMB & MM customers
• Partner with SMB & MM Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy (<5% variance)
• Contribution to overall customer lifetime value

Requirements

• 3-5 years experience in sales or account management roles working specifically with SMB and Mid Market companies
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Nice-to-haves

• Experience selling PR, media intelligence, or related solutions

Compensation & Benefits

• On-target earnings typically $125,000+ (base salary & variable commission)
• Geo-neutral compensation approach within the US
• 401(k) with employer contributions
• Equity opportunities
• Comprehensive medical, dental, vision, disability, and life insurance (100% premium coverage for individuals on high-deductible plans)
• Employer-funded HSA contributions
• Quarterly wellness stipend and free Headspace subscription
• 4+ weeks of PTO, plus paid sick and mental health days
• 13 paid holidays
• Up to 16 weeks of fully paid parental leave
• Home office stipend, phone and internet reimbursement, coworking membership
• Unlimited access to Coursera and O’Reilly
• Bi-annual performance reviews, team workshops, and leadership training