Sr. Product Manager - Payments

What You’ll Do

• Own the PracticeTek Pay product strategy and roadmap: Define and prioritize embedded payment capabilities that improve provider cash flow, patient checkout, onboarding, reconciliation, reporting, and operational efficiency across PracticeTek brands.
• Drive the full product lifecycle for payments initiatives: Lead discovery, requirements, prioritization, delivery, launch readiness, and post-launch iteration in partnership with engineering, design, QA, payment operations, sales, onboarding, support, marketing, and customer success.
• Serve as the product expert for partners and workflows: Partner with internal teams and external vendors, including Adyen, Zentact, Salesforce, and other third-party providers to support cross-functional outcomes.

How Success is Measured

• PracticeTek Pay roadmap execution: Delivers prioritized payments roadmap commitments on time, with clear business cases, requirements, stakeholder alignment, launch plans, and measurable post-launch outcomes.
• Payments adoption and activation: Improves merchant onboarding completion, activation rates, payment feature adoption, and successful processing volume against agreed targets.
• Operational efficiency and issue reduction: Reduces payment-related escalations, onboarding friction, reconciliation gaps, underwriting delays, and repeat support issues through better product workflows, documentation, and integrations.
• Revenue and margin optimization: Identifies and executes opportunities to improve payments revenue, interchange performance, cost visibility, transaction routing, and partner performance.
• Stakeholder and customer impact: Builds strong feedback loops with practitioners, internal teams, and third-party partners, translating insights into product improvements that make payments simpler, faster, and more reliable.

What You Bring

• Minimum of six years of SaaS product management experience, preferably with healthcare payments.
• Experience owning payments products or workflows involving processors, payment facilitators, underwriting, onboarding, compliance, PCI considerations, risk, reconciliation, reporting, or partner integrations.
• Proven ability to translate customer insights, operational pain points, business goals, and payments data into clear product requirements, roadmap priorities, and measurable outcomes.
• Strong cross-functional leadership skills, with experience partnering closely with engineering, design, QA, sales, support, customer success, payment operations, finance, legal/compliance, and external vendors.
• Preferred analytical and technical fluency, including comfort with data analysis, AI-enabled product requirements, and modern tools such as ChatGPT/Codex, Snowflake/Cortex, Claude, or similar platforms.

Compensation and Benefits

• $150,000 - $180,000 base salary
• Comprehensive health, dental, and vision coverage options
• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
• Flexible paid time off, sick time, and 10 company-paid holidays
• 401(k) plan with company match
• Culture Committee initiatives that spark connection, fun, and belonging