Director, Global Delivery Excellence

Scope of Impact

• Owns the global training delivery function across customer, partner, and internal audiences.
• Owns instructor staffing and readiness strategy: balances FTE and ATP supply and forecasts skilling, language, and location needs through data analysis and cross-functional collaboration.
• Translates L&E delivery strategy into execution: FTE-first regional sufficiency, with ATP to fulfill additional needs.
• Leads the evolution of the delivery model toward AI-first operations and customized, customer-specific training.
• Influences cross-functionally across Training Ops, Curriculum and Certification, and field GTM.

Leadership

• Sets Vision: Connects the team's daily delivery work to L&E's mission and to the shift toward an AI-first operating model.
• Sets Strategy: Sets 12-month goals, plans, and measures for delivery capacity and quality, and makes FTE-versus-ATP trade-offs grounded in demand data.
• Builds Teams: Hires, coaches, and develops a high-performing global instructor team, and builds the skilling pathways that keep instructor capability ahead of demand.
• Drives Execution: Delivers training at quality and at sustainable pace, running proactive, data-driven capacity planning in place of reactive intake.
• Champions Culture: Makes company-first capacity decisions and protects customer experience, including virtual-first scheduling that minimizes customer travel.

Skills & Expertise

• Technical bar: Demonstrated depth in data, analytics, and AI and the Databricks platform; Databricks certification preferred.
• Workforce and capacity planning: Balances an employed and partner instructor workforce against forecasted demand by skilling area, language, and location.
• Data fluency: Uses utilization, instructor quality scoring, CSAT, and coverage data to direct the team and defend resourcing decisions.
• AI-first operating model: Applies AI across the delivery operation, including forecasting, scheduling, instructor prep, assessment, and instructor enablement.
• Instructor development: Designs and runs instructor development and train-the-trainer programs, and evaluates delivery effectiveness.

What we look for

• Multiple years of people-leadership directly managing technical instructors, including a global, multi-region team.
• Experience across the full training lifecycle: design, delivery, and evaluation.
• A track record building and scaling instructor capacity across both employed and partner or contract workforces.
• Proven technical depth in data, analytics, and AI; Databricks certification preferred.
• May occasionally support selling the training offering to customers; this is secondary to the staffing, skilling, and delivery-model mandate.

How success is measured

• Instructor quality scoring, CSAT, HDUs delivered, Learners enabled, Training delivery backlog, and regional capacity coverage.