Repairs Program Lead - Data Center Operations
Leads Anthropic’s global data center hardware repair program, owning repair SLAs, backlog, RMAs, spares, vendor performance, and return-to-service outcomes across multiple sites. Requires 8+ years of data center operations experience, hardware expertise, and strong vendor and process-management skills.
About the job
Responsibilities
- Define the global hardware repair strategy, including repair SLAs, prioritization, escalation paths, reporting, and standards across sites.
- Own repair turnaround time, backlog, and compute returned to service using ticket and telemetry dashboards.
- Author procedures for triage, break-fix, return-to-service validation, and partner training.
- Manage RMA and reverse logistics programs with OEMs, ODMs, and depot repair vendors, including warranty claims and failure analysis.
- Set site- and part-level spares inventory requirements with supply chain and asset management.
- Analyze failure patterns, identify root causes, and drive corrective actions with engineering, suppliers, and site operations.
- Lead vendor and site operating cadences, scorecards, business reviews, and SLA corrective actions.
- Communicate repair constraints, risks, and fleet-availability impact to engineering and leadership.
Requirements
- 8+ years of data center operations experience as a manager, technical lead, or in a related role, with accountability for production availability.
- Proven experience running large-scale, multi-site break-fix programs.
- Experience managing vendors, OEMs, ODMs, or contract workforces against measurable SLAs and outcomes.
- Hands-on technical depth in server, network, and rack-level hardware.
- Experience building or substantially improving operational processes.
- Comfort using ticket, telemetry, and inventory data for decision-making.
- Bachelor's degree in a relevant field or equivalent practical experience.
Nice-to-haves
- GPU/accelerator or high-density liquid-cooled infrastructure experience, including tray, cold plate, and manifold-level repair.
- Experience managing hyperscale OEM/ODM RMA and warranty programs, failure analysis, and supplier quality.
- Experience with spares planning, reverse logistics, or depot repair at data center scale.
- Experience delivering repair outcomes at partner-operated or colocation sites.
- Familiarity with optics and high-speed interconnect failures.
Compensation and Benefits
- Annual salary: $320,000–$405,000 USD.
- Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and office collaboration space.
Skills
Data Center Operations, Hardware Repair, Server Hardware, Gpu Accelerators, Network Hardware, Rack-Level Hardware, Break-Fix, Rma Management, Reverse Logistics, Spare Parts Inventory, Telemetry, Ticketing Systems, Root Cause Analysis, Liquid Cooling, Optics
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