Senior Manager, Travel Programs

Responsibilities

Platform & Operations Management

• Own the Navan platform end-to-end, including configuration, policy settings, and ongoing optimization.
• Coordinate with IT Systems on Navan changes by defining requirements and supporting testing.
• Own policy exception approvals and accommodation requests from People in alignment with Finance guidelines.

Vendor & Contract Management

• Manage the Navan vendor relationship as the primary day-to-day owner.
• Escalate contract, pricing, or SLA issues to Procurement as needed.
• Ensure performance, reliability, and cost efficiency across travel vendor relationships.

Program Health & Reporting

• Lead monthly program reviews with Navan.
• Report spend trends, policy compliance, and NPS findings to Finance and leadership.
• Serve as the cross-functional liaison for Duty of Care, Global Mobility, and Finance stakeholders.
• Drive alignment and influence without direct ownership.

Process Improvement

• Identify and implement process improvements as the company scales.
• Build scalable frameworks for policy governance, exception handling, and program operations.

Employee Experience & Training

• Manage Navan training enablement and administration.
• Oversee WorkRamp training completion for employees and new hires.
• Maintain current training resources and ensure employees can confidently book and manage travel.
• Analyze employee satisfaction metrics and partner with People Analytics to identify trends and close support gaps.

Documentation & Communications

• Maintain Confluence travel documentation, FAQs, and program communications.
• Serve as the primary resource for travel policy questions across the organization.

Requirements

• 8+ years of experience in corporate travel program management, ideally within a high-growth technology company.
• Hands-on experience managing Navan or a comparable corporate travel platform such as Concur, TripActions, or Egencia.
• Strong vendor management skills and comfort owning external relationships and escalating issues when needed.
• Experience collaborating cross-functionally with Finance, IT, People, and Procurement.
• Data-driven approach, with the ability to pull, analyze, and present spend and compliance data to leadership.
• Proven ability to manage competing priorities, work autonomously, and drive programs forward in a fast-paced environment.
• Clear, concise communication skills, with the ability to translate program complexity into accessible guidance.

Nice-to-Haves

• Experience owning or supporting a policy exception and accommodation review process.

Compensation & Benefits

• Compensation range of $160,000–$195,000 plus bonus.
• Restricted Stock Units included in all offers.
• Paid time off, paid holidays, and leave of absence programs.
• Comprehensive health, dental, and vision insurance.
• Employer HSA contributions.
• Paid parental leave.
• Paid life insurance and short- and long-term disability coverage.
• Professional development and tuition reimbursement.
• Mental health and wellness support.
• Commuter benefits for parking and transit.
• Cell phone stipend.
• 401(k) retirement plan with company match up to 4% of salary.
• Volunteer time off.
• Global travel insurance and emergency assistance.
• Daily meal allowance.
• Additional location-specific perks and programs.