Account Manager

What You'll Do

• Renewal Champion: Drive successful contract renewals for the accounts you’re entrusted with, ensuring long-term customer value and recurring revenue.
• Expansion Expert: Develop and execute strategies to promote growth opportunities within your customer base, increasing their overall value to Finch.
• Strategic Execution: Partner with key stakeholders to develop comprehensive account strategies, identifying and maximizing growth potential.
• Forecasting Authority: Create accurate and timely renewal and expansion forecasts to inform business decisions and strategic planning.
• Communication Champion: Maintain clear and consistent communication with senior leadership, providing timely updates and escalations regarding customer relationships and account activity. This includes surfacing win-loss analysis and recommendations on key opportunities.
• Relationship Builder: Build strong, collaborative partnerships with key decision-makers within your assigned accounts, acting as a trusted advisor for and extension of their business.

Who You Are

• 3+ years of experience in a B2B account management or similar sales role, with a proven track record of exceeding targets.
• Strong understanding of SaaS business models and the ability to identify and articulate value propositions.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels.
• Proven ability to develop and execute strategic plans, with a data-driven approach to decision-making.
• Strong analytical skills and experience with forecasting techniques.
• Self-motivated and results-oriented, with a passion for exceeding expectations.

What We Offer

• Competitive salary and benefits package
• Opportunity to work in a fast-paced and dynamic environment
• Collaborative and supportive team culture
• Opportunity for professional growth and development