Client Success Director

What You’ll Do

• Build strong relationships with our enterprise clients, including in person
• Lead the development of strategic pre-testing programs for major accounts
• Advise clients on designing and interpreting content tests
• Identify and develop ways to support your clients by bringing the best of Swayable's products and pushing our product development as needed
• Help win pitches by demonstrating how to solve the client’s problems with your brand background and Swayable’s platform
• Ensure client satisfaction, added value, continued usage
• Collaborate closely with the sales team on renewals, upsells, and expansion opportunities within your client portfolio

Who You Are

• 5+ years of experience in client-facing roles, ideally at a creative agency/consultancy or market research firm
• Ability to think like and speak the language of brands and customer insights teams
• Significant experience developing and winning pitches and leading complex projects at enterprise clients
• College degree or higher (STEM, communications, statistics, business, public policy fields can be helpful)
• Ability to bring a consultant mindset to your client interactions, with critical thinking, problem-solving and ongoing support
• An analytic mindset with the ability to synthesize data (Excel required, Python a plus)
• Excellent attention to detail and quantitative reasoning skills
• Excellent project management: able to self-manage and prioritize
• Solid understanding of statistics and/or a willingness to learn (for example, explaining what an 80% confidence interval means)

What You'll Gain

• Problem-solving and relationship-building with leading clients, many of which are major consumer-facing brands and technology companies (Amazon, Meta, Square, Paramount Pictures)
• (Client) Leadership skills
• Development and project management of cutting-edge programs as part of digital marketing transformation
• Exposure to cutting edge technology and research methodology through the Swayable Platform
• Insight into content creation and messaging techniques that influence modern day marketing
• Experience working collaboratively in a small-team start-up environment, partnering with data science, product, and sales
• Comfort with advanced data analytics, synthesis, and storytelling

Benefits

• 100% Medical, Dental & Vision Plans
• Starting base salary range of $130-$170K depending on previous experience, not including a variable comp component
• Generous PTO
• Equity options
• 401k, FSA
• Ongoing professional development stipend