Sr. Insights Director

Team Impact

• Proactively mentor and develop team members by sharing knowledge, collaborating on projects, and elevating the overall skill set of the team.
• Inspire and support team members, contributing to an environment where everyone can thrive and excel.
• Actively participate in onboarding, training, and development initiatives to foster growth within the team.

Customer Success Focus

• Develop a deep understanding of customer goals and challenges to deliver tailored, strategic insights that foster long-term partnerships.
• Maintain regular check-ins with key clients and stakeholders to align on objectives, address issues, and uncover new opportunities for value.
• Leverage data-driven insights to monitor client health, ensuring proactive strategies that enhance engagement and retention.
• Collaborate on long-term strategic planning to improve overall customer experience, and clearly articulate the value of insights in supporting business goals.
• Establish feedback loops to continuously refine and enhance the impact of future projects.

Strategic Initiative Ownership

• Lead and take ownership of key strategic initiatives, working across departments to ensure successful execution and measurable impact.
• Actively identify new opportunities to optimize processes and improve the way we engage with both internal stakeholders and clients.

Lead High-Level Engagement for Leaders and Stakeholders

• Cultivate relationships with senior executives and key decision-makers on the client side, positioning yourself as a strategic partner in achieving their business objectives.
• Develop thought leadership content and present at industry events or customer forums, the DISQO blog, showcasing your expertise and elevating the company's brand within the market.
• Design and implement tailored engagement plans for top-tier clients, ensuring that strategic conversations address their unique business challenges and opportunities for growth.

Cross-Functional Collaboration

• Build strong relationships with internal stakeholders such as sales, customer success, marketing, and product teams to align efforts and drive the business forward.
• Work cross-functionally to better understand the organization’s needs and contribute to broader strategic initiatives that impact multiple areas of the business.

Requirements

• Proven leadership experience, with a track record of mentoring and developing high-performing teams.
• Strong ability to build cross-functional relationships and drive strategic collaboration across departments.
• Experience working closely with customer success teams and an understanding of how to improve client health through strategic insights.
• A self-starter mentality with a demonstrated ability to lead complex initiatives independently and take full ownership of projects.

Preferred Skills

• Excellent communication and presentation skills, with the ability to inspire teams and engage clients at a strategic level.
• Strong analytical skills with a data-driven approach to problem-solving.
• Ability to prioritize and manage multiple projects while maintaining focus on delivering impactful results.