Principal Product Manager

Responsibilities

• Define Unified Strategy & Taxonomy: Architect and execute a comprehensive product roadmap for a centralized, multi-tenant product catalog service that scales across Twilio's global infrastructure. Establish the global category hierarchies, data schemas, and parent-child variations required to represent complex developer APIs and consumption-based usage units.
• Accelerate New Product Introduction (NPI): Design, standardize, and scale the end-to-end NPI launch framework. Reduce time-to-market by transforming manual commercialization workflows into automated, self-service paths that allow product teams to rapidly configure and launch new SKUs globally.
• Standardize Catalog Governance & Tooling: Design developer-friendly API schemas and internal PIM (Product Information Management) UI tooling to allow distributed product teams (SMS, Voice, AI Agents) to self-serve catalog listings, localization attributes, and pricing metadata with zero friction.
• Acquisition, Ingestion & System Consolidation: Lead the technical strategy to seamlessly migrate and ingest legacy configurations and acquired product entities (e.g., Twilio Segment) into a single, cohesive billing and product registry. Build robust ingestion pipelines and bulk operation tools to manage the state machine and lifecycle of thousands of SKUs.
• Data Quality & Cross-Functional Consensus: Act as the strategic bridge between engineering, data infrastructure, finance, sales ops, and Twilio Trust Hub. Enforce strict normalization and de-duplication standards to ensure absolute downstream billing accuracy, zero margin leakage, and strict compliance with global telecom regulations during NPI rollouts.
• Optimize Search & Downstream Discovery: Collaborate with core Console teams to optimize how high-performance catalog metadata flows into customer discovery workflows, customer portals, and AI-driven assistant frameworks. Ensure core catalog APIs deliver rapid, reliable synchronization across all global environments.

Qualifications

Required:

• Minimum of 10+ years of product management experience specifically focused on APIs, developer tooling, highly distributed backend cloud architecture, or master data orchestration.
• Proven success building or heavily scaling internal platforms like Enterprise Product Information Management (PIM), CPQ (Configure, Price, Quote) engines, billing line registries, or multi-tenant graph architectures.
• Proven track record of defining cross-functional NPI processes, managing SKU lifecycle state machines (Alpha/Beta to GA, deprecation, and sunsetting), and streamlining commercial readiness pipelines.
• Extreme comfort working directly with principal engineers on complex database schema designs, graph databases, data entity relationships, attribute modeling, and downstream service propagation times.
• Demonstrated ability to decode vague platform priorities, manage heavily conflicting internal stakeholder inputs, and confidently secure executive buy-in.
• BS in Computer Science, Computer Engineering, or equivalent highly technical practical experience.

Desired:

• Bachelor’s degree in Computer Science, Engineering, Business, or equivalent practical experience.
• Designed enterprise product catalog schemas and rules engines to drive complex usage-based pricing, consumption metering models, and multi-product bundle dependencies across billing systems.
• Led product catalog data governance and master data management (MDM) across globally regulated environments (telecom, FinTech, KYC), ensuring legal compliance, schema auditability, and data integrity.