AlpacaUnited StatesOwn and manage AI-powered support tools including chatbots and automation. Requires 1-2 years support operations experience in financial services plus AI tool familiarity.
Support pharmacy and Rx delivery customers at Instacart by providing real-time empathetic phone support for orders, Fresh Funds, and health initiatives. Requires 1+ years customer service experience, strong communication, tech proficiency, and ability to thrive in a fast-paced, changing environment.
Serve as primary point of contact for providers and Medicare contractors, handling inbound/outbound calls, written inquiries, and complex issue resolution for the CMS Recovery Audit Contractor program. Requires 2+ years call center/customer service experience.
Patient Engagement Specialist responsible for high-volume outbound calls (150-200/day), educating patients on at-home healthcare services, building trust, and booking appointments (avg 19/day). Requires 2+ years outbound call center experience (1+ in healthcare), EHR proficiency, and strong multi-channel communication skills.
Benefits Care Advocate handling complex customer inquiries via phone, email, and chat for Gusto's small business payroll and benefits platform. Requires 2+ years customer service experience including 1+ year in benefits, strong communication, problem-solving, and comfort with multiple tech tools in a fast-paced call center environment.
Serve as the front-line support for members, guiding them via phone, chat, and email to understand and maximize their healthcare benefits while steering them toward high-quality, low-cost care. Requires 2+ years customer service experience, strong communication, empathy, and attention to detail in a fast-paced remote environment.