Systems Engineer

Responsibilities

• Manage a portion of our IT systems and infrastructure
• Ensure we get maximum value from the best third-party applications
• Engineer business processes and technology to optimize employee experience and strengthen corporate security posture
• Execute against an IT roadmap and deliver results
• Eliminate root causes of IT support tickets and manual IT work through automation and process engineering
• Build automation and self-service capabilities to remove employee friction and enhance corporate efficiency
• Contribute meaningfully in helping us build AI-first IT operations; our aspirations stretch far beyond HelpDesk agents
• Develop monitoring, observability, and reporting capabilities
• Identify and mitigate IT risks to business continuity
• Communicate proactively and clearly with employees and business partners, ensuring alignment and transparency around our plans and the trade-offs we’re making

Qualifications

• Proven experience working on technically innovative systems and processes from the ground up
• Strong engineering and programming skills to enable automation and custom solutions
• Hands-on administration experience with cloud infrastructure (AWS/GCP)
• Deep knowledge of Mac & Windows operating systems, identity management, and corporate security best practices
• Experience managing large fleets of corporate computing devices
• Experience contributing to large-scale implementations and/or migrations of critical IT systems
• Experience developing AI solutions, ideally driving broad usage and impact in the workplace
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Strong judgment in prioritization and solution design, balancing impact and maintenance costs
• Ability to work independently and take initiative in a rapidly changing environment
• A demonstrated employee-first mindset, actively listening and engaging with users and making their lives better