Chief of Staff, CEO

Responsibilities

Executive Partnership & Decision Support

• Serve as a strategic thought partner and sounding board for the CEO on organizational strategy, business priorities, and leadership effectiveness.
• Prepare the CEO for high-stakes meetings, board sessions, investor engagements, and external appearances — including briefing materials, talking points, and post-meeting follow-through.
• Identify decisions that need to be made, surface the right information at the right time, and ensure the CEO's attention is on the highest-leverage work.
• Manage confidential initiatives with discretion, including sensitive personnel matters, corporate development activity, and board-level communications.

Strategy & Operations

• Lead the design and execution of the annual planning process, including corporate rhythms, leadership offsites, goal-setting frameworks, and cross-functional alignment mechanisms.
• Drive organizational design projects and leadership assessment frameworks in partnership with the People team and senior leaders.
• Build and maintain standards for the Executive Office — including operating norms for Chiefs of Staff and Executive Business Partners across the company.
• Serve as an advisor for major initiatives (including M&A) requiring structured governance, transformation, and cross-functional coordination.
• Drive special projects from inception to delivery, including those that are undefined at the start and require creating structure from ambiguity.

Communications & Narrative Strategy

• Own and evolve the CEO's internal and external voice — developing a coherent throughline across strategic priorities, town halls, shareholder letters, all-hands, offsites, and key announcements.
• Draft and refine high-visibility written communications including shareholder letters, executive blog posts, CEO remarks, CFO promotions, and press materials.
• Build and maintain a clear narrative architecture connecting Lyft's strategic pillars so that employees, investors, and partners understand how the pieces fit together.
• Support the CEO's presence at external events including conferences, investor roadshows, and media engagements.

Stakeholder Management & Cross-Functional Leadership

• Represent the CEO's interests and priorities across the senior leadership team, ensuring alignment, accountability, and follow-through.
• Build trusted relationships with Lyft's executive team, team members, Board members, investors, and key external partners.
• Manage logistics, preparation, and follow-through for executive leadership team meetings, Board meetings, and leadership summits.
• Partner with the Executive Business Partner to manage the Executive Office as a cohesive, high-performing unit.

Experience

• 14+ years of experience in a combination of strategy, operations, communications, management consulting, or a high-complexity operating role.
• Prior Chief of Staff or equivalent experience supporting a C-suite executive at a public company or high-growth technology business, strongly preferred.
• Demonstrated experience in executive communications — you've written or shaped content that reached public markets, board rooms, or large employee audiences.
• Background in organizational design, annual planning, or large-scale cross-functional program management.

Skills & Capabilities

• Exceptional written communication — you write with clarity, economy, and voice; you can draft a shareholder letter, a Slack message, and a board memo with equal facility.
• Systems thinker with strong analytical instincts — comfortable with financial models, competitive analysis, and strategic frameworks.
• Excellent judgment about when to push, when to listen, when to escalate, and when to hold things lightly.
• High emotional intelligence and the ability to build trust quickly with senior leaders, operators, and individual contributors alike.
• Highly organized with the ability to manage multiple high-priority workstreams simultaneously without dropping detail.
• Comfort operating in ambiguity — you build structure when none exists and adapt fluidly when priorities shift.
• Ease with frequent domestic and international travel, often with limited advance notice — you thrive on a dynamic schedule that regularly extends beyond standard business hours.

Who You Are

• You are motivated by making others great, not by personal visibility — you are energized by a principal's success more than your own spotlight.
• You hold yourself and others to a high standard without creating unnecessary friction — you are direct, kind, and effective in equal measure.
• You understand that this role requires extraordinary discretion, and you have a track record of earning and keeping trust at the highest levels.
• You believe Lyft's mission — to serve and connect — is worth working hard for.
• You are ready to build and leave infrastructure behind: standards, processes, and norms that outlast your tenure.

Bonus Points

• Experience in the mobility, transportation, or AV ecosystem.
• Background supporting a CEO through a major strategic transformation or pivotal growth period.
• Experience with governance, board management, or investor relations.
• Comfort with data and financial analysis; ability to build a business case or model without a dedicated analyst.

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• 401(k) plan to help save for your future.
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off.
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits.
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program.