Delivery Solutions Architect - Digital Native Business

Responsibilities

• Engage with Solutions Architects to understand the full use case demand plan for prioritised customers
• Lead the post-technical win technical account strategy and execution plan for the majority of Databricks use cases within our most strategic accounts
• Be the accountable technical leader assigned to specific use cases and customer(s) across multiple selling teams and internal stakeholders
• Be the first contact for any technical issues or questions related to production/go live status of agreed upon use cases within an account
• Leverage Shared Services, User Education, Onboarding/Technical Services and Support resources, escalating to expert level technical experts as needed
• Create, own and execute a point-of-view as to how key use cases can be accelerated into production, coordinating with Professional Services (PS) resources
• Navigate Databricks Product and Engineering teams for new product innovations, private previews and upgrade needs
• Develop an execution plan covering all activities of customer-facing technical roles and teams including use cases moving from ‘win’ to production, enablement/user growth plan, product adoption, organic needs for current investment, and executive and operational governance
• Provide internal and external updates including KPI reporting on usage status, customer health, investment status, risks, product adoption and use case progression

Requirements

• 5+ years of experience accountable for technical project / program delivery within Data and AI, contributing to technical debate and design choices with customers
• Programming experience in Python, SQL or Scala
• Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role
• Understanding of solution architecture related to distributed data systems
• Understanding of how to attribute business value and outcomes to specific project deliverables
• Technical program or project management including account, stakeholder and resource management accountability
• Experience resolving complex escalations with senior customer executives
• Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects
• Track record of overachievement against quota, goals or similar objective targets
• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
• Ability to travel up to 30% when needed

Compensation

• Salary range: $180,000–$247,500 USD
• Eligibility for annual performance bonus, equity, and benefits