Fraud Risk Support Analyst
Investigates transaction and user-event anomalies, handles fraud escalations, and recommends actions to protect payment products. The role requires 2+ years in fraud prevention, payments risk, or financial crime investigation, plus SQL, Excel, and strong analytical communication skills.
About the job
Responsibilities
- Serve as a primary point of contact for fraud-related escalations from partners and customers.
- Create ad hoc data pulls with SQL for anomaly investigations and analyze results for fraudulent activity.
- Document investigation findings, actions taken, and outcomes in accordance with internal processes.
- Use Visa tools to investigate transactions and report fraud to Visa and partners as needed.
- Recommend actions on cards, accounts, and rule sets based on deep dives into fraudulent traffic.
- Stay current with industry fraud trends, emerging fraud techniques, and new technologies.
- Partner with Product, Engineering, and Compliance teams to escalate findings and inform rule changes.
Requirements
- 2+ years of experience in fraud prevention, payments risk, or financial crime investigation.
- Proficiency in SQL, Excel, and data visualization tools.
- Strong verbal and written communication skills.
- Background in identity risk, AML, payments fraud, or compliance analytics.
- Ability to investigate transactions and user events and determine the risk level of anomalous behavior.
Nice-to-Haves
- Experience at a high-growth fintech or financial services company.
- Experience with disputes and disputes processing.
- Deep experience with the Visa tool suite.
- CFE certification.
- Proficiency in Python.
- Experience using AI-assisted tools for fraud analysis, document creation, and workflow optimization.
Compensation & Benefits
- Unlimited time off, with a minimum of 10 required days off annually.
- Flexible working arrangements and a stipend for new employees to create a comfortable home workspace.
- Comprehensive US health, dental, and vision plans for employees and dependents.
- Company-subsidized life insurance.
- 401(k) with a 4% company match.
- Equity option plan.
- Company cards for product testing and eligible health and wellness spending.
- Domestic and international team and company offsites.
Skills
SQL, Excel, Data Visualization, Visa Tools, Python, AML, Payments Fraud, Compliance Analytics, Identity Risk, Fraud Prevention
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