Forward Deployed Engineer owning technical customer deployments, building integrations, debugging live issues, and turning customer needs into scalable platform capabilities at a fast-growing AI startup serving home services contractors.
Salary not listed
On-site5+ YOESolutions Architecture
About the role
Responsibilities
Own the technical success of customer deployments from scoping through launch
Work directly with customers to understand workflows, operational constraints, and integration requirements
Build and maintain integrations, configurations, internal tools, and customer-specific solutions needed to make Broccoli work in production
Debug live issues across voice, workflows, integrations, and agent behavior in high-stakes environments
Translate customer needs into technical requirements and partner closely with engineering to drive fixes and product improvements
Identify patterns across deployments and turn one-off requests into repeatable processes, tooling, or platform capabilities
Help establish best practices, playbooks, and technical standards for the Forward Deployed Engineering function
Requirements
5+ years of experience in software engineering, solutions engineering, forward deployed engineering, or other highly technical customer-facing roles
Strong engineering fundamentals with the ability to write and ship production-quality code
Experience owning ambiguous technical problems end to end with minimal oversight
Ability to work directly with customers and translate between business needs and engineering execution
Good judgment on when to build something bespoke and when to create scalable, reusable solutions
Strong communication skills and a high sense of ownership
Comfort operating in a fast-moving startup environment
Nice-to-Haves
Experience building API integrations with vertical SaaS platforms such as ServiceTitan, Jobber, Housecall Pro, or similar systems
Experience with voice AI, conversational systems, or real-time production workflows
Previous experience in a forward deployed engineering model or post-sales technical deployment role
Experience in home services, field services, or other operationally complex vertical software environments
Experience as an early hire helping define a new technical function
Skills
API Integrationsservicetitanjobberhousecall provoice aiconversational systemsreal-time workflows
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