Responsibilities
Identify & Frame Value
- Translate Strategy to Operations: Analyze the client’s strategic priorities and map end-to-end banking processes to AI-driven improvement use cases.
- Target High-Impact Areas: Architect solutions that connect data across the value chain, focusing on critical banking operations like reporting automation, access control entitlements review workflows, and analytics dashboards.
- Build the Business Case: Construct robust, data-backed business cases by transforming process and cost data into scored, visually ranked use cases with investment estimates and projected ROI.
- Win Expansion: Build demos, develop value narratives and ROI frameworks, and present directly to C-level stakeholders across major banks to generate massive opportunity pipelines.
- Assess Value: Undertake customer-facing value discovery and deliver proof-of-value projects for global Tier-1 financial institutions.
Realize Value
- Drive Engagement Success: Lead the value workstream by designing and deploying AI-powered feedback agents capable of ingesting 10,000+ customer data points to surface recurring themes and friction points.
- Orchestrate Improvement: Guide customers on how to use AI and automation to streamline front-to-back banking processes.
- Solve Systemic Challenges: Spearhead process redesigns by mapping current-state bottlenecks, embedding compliance requirements, and automating the end-to-end workflow.
- Facilitate Workshops: Facilitate workshops with C-suite and department leads, scoring capabilities across multiple dimensions and benchmarking against industry peers.
- Initiate Change: Conduct customer discovery, define success metrics and KPIs, and run successful pilots to onboard thousands of users.
- Present Results: Present executive-ready business cases that convert engagements into new revenue.
Scale Value
- Codify Best Practices: Build client-facing tools that enable enterprise-wide teams to assess automation opportunities.
- Mentor & Enable: Act as a senior resource for the team, leveraging founder experience to design scalable operational processes and build performance dashboards to track financial and operational KPIs.
- Product Feedback: Serve as a bridge between the customer and Product teams, reducing quarterly analysis times from days to hours and saving significant operational costs.
- Manage the Journey: Lead end-to-end value discovery, business case development, and MVP delivery, securing C-suite approval for targeted conversion rate improvements.
- Build Roadmaps: Deliver multi-year, multi-billion dollar strategic transformation roadmaps to embed sustainable optimization into the client's organization.
- Drive Innovation: Provide feedback to our product development teams based on hands-on AI agent development, LLM/prompt engineering, and API integration experience.
Qualifications
- Deep Industry Experience: 10 years in banking and financial services. Experience in Management Consulting (Strategy & Operations Transformation).
- Domain Expertise: Granular knowledge of capital markets, self-directed investing, and front-to-back banking processes.
- Growth Mindset: Proven track record of managing the full customer lifecycle, with a demonstrated ability to land new accounts, expand footprint through strategic upselling, and drive long-term value to ensure high NRR, organic advocacy, and sustained SaaS growth.
- Value Realization Skills: Track record of identifying operational inefficiencies and driving them to resolution. Understand how to impact the P&L through process improvement, AI integration, and scalable technology deployment.
- Technical Fluency: Good knowledge of Business Software/SaaS applications (e.g., SAP S/4HANA, Salesforce Consumer Goods Cloud, SAP IBP), and experience with data visualization, SQL, Python, or deploying LLMs/AI models is a strong plus.
- Stakeholder Management: Experience presenting to and working with senior stakeholders. Navigate complex internal structures and clearly communicate SaaS value and complex AI concepts to non-technical audiences.
- Builder Mentality: Comfortable working with ambiguity, adapting to a rapidly evolving AI landscape, and setting your own direction within an account team to achieve the best results.
- Degree: B.S. or M.S. in Finance, Business Administration, Computer Science, or Industrial & Operations Engineering. Additional certifications in Machine Learning, Artificial Intelligence, or Data Analytics are highly preferred.
Compensation
Base salary range: $157,000—$184,000 USD. Total compensation includes base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off).
CelonisNew York, NY
