Staff Technical Program Manager

Responsibilities

• Lead the strategy, definition, and high-quality execution of company-wide programs with high ambiguity, complexity, risk, and executive visibility—owning results end to end.
• Transform poorly understood problems into well-structured, cross-functional programs; architect scalable execution plans and operating mechanisms that set the standard for quality and efficiency.
• Drive deep technical alignment across Engineering and Product—proposing, vetting, influencing, and de-risking architectural decisions and implementation plans at org leadership level.
• Generate and maintain cross-program roadmaps that coordinate multiple teams and workstreams; proactively identify dependencies, risks, and tradeoffs to keep delivery on track.
• Partner closely with VPs and executive leadership to align program goals to business strategy; craft clear narratives and decision frameworks that accelerate outcomes.
• Elevate team performance by identifying systemic gaps, proposing pragmatic alternatives, and modeling solutions that improve efficiency, quality, and maintainability.
• Establish and evolve program frameworks, processes, and evaluation criteria that become reusable standards adopted broadly across the organization.
• Mentor and onboard TPMs at varying levels; foster a culture where the best ideas win, conflicts are de-escalated constructively, and teams communicate with clarity and empathy.
• Lead integration of enterprise fulfillment, picking, delivery orchestration, and marketplace capabilities into a cohesive global platform; define phased roadmaps spanning discovery, gap analysis, and platform evolution.
• Serve as connective tissue between Instacart’s North America-based engineering organization and Instaleap’s Bogotá-based teams—coordinating across time zones, languages, and cultures to maintain alignment and momentum.
• Ensure continuity for nearly 100 existing international retail partners during integration, enabling cross-sell opportunities and zero disruption to live operations.
• Partner with engineering leadership to structure cross-team collaboration models, including tech lead identification, mentor pairing, and hands-on ramp projects across the combined organization.

Minimum Qualifications

• 10+ years of post-graduation experience in technology as a Technical Program Manager, Engineering Manager, Product Manager, or similar technical role.
• Fluency in Spanish.
• Proven track record leading end-to-end, company-wide programs of high complexity and ambiguity across multiple engineering organizations and cross-functional partners.
• Demonstrated ability to create program structures and cross-program roadmaps; skilled at building execution plans and operating cadences tailored to program needs.
• Deep technical domain knowledge enabling you to influence architectural decisions, de-risk complex technical choices, and guide implementation at org leadership level.
• Exceptional communication skills, including building executive-level narratives and presenting to VP and C-suite audiences; adept at tailoring messages by audience and context.
• Data-driven decision maker with a strong strategic mindset—able to define paths forward for ambiguous problems and identify new, high-impact problem areas.
• Experience driving continuous improvement in processes, metrics, and program design; known for setting a high operational bar that others model.
• Fluent in Spanish (spoken and written) with daily collaboration experience across Spanish-speaking engineering, product, and commercial teams.
• Bachelor’s degree in a technology or engineering discipline.

Preferred Qualifications

• Master’s degree in a technology or engineering discipline.
• Experience leading programs with active VP/C-suite engagement where outcomes directly influence company strategy and business results.
• History of defining foundational, reusable program frameworks, tools, and processes adopted across large organizations.
• Experience with AI/ML programs or demonstrated fluency applying AI to program management and engineering workflows.
• Background in marketplace, e-commerce, or logistics technology, with familiarity in fulfillment, picking, delivery orchestration, or last-mile logistics.
• Experience leading large-scale platform integration programs and coordinating distributed, multi-country engineering teams (e.g., across Latin America and Europe).