Strategic Operations Associate

Responsibilities

Strategic Project Management & Execution

• Partner closely with the VP of Operations to scope, coordinate, and execute strategic projects across the business
• Manage cross-functional initiatives involving Sales, Marketing, Customer Success, Product, Finance, and Operations teams
• Facilitate communication, track progress, identify blockers, and drive follow-through on initiatives
• Jump into ambiguous or time-sensitive projects as needed, organizing workstreams from idea to execution

Go-to-Market Strategy & Business Analysis

• Assist with pricing, packaging, segmentation, competitive positioning, and related business analysis
• Conduct research on industry trends, customer segments, competitors, market dynamics, and new opportunities
• Support total addressable market analysis and strategic assessments for growth opportunities and market expansion
• Assess potential new markets by researching market size, customer needs, competitive landscape, and strategic fit

Data Analysis & Strategic Insight

• Use data to support strategic recommendations, business cases, and operational decisions
• Build analyses that help leadership evaluate opportunities, tradeoffs, and risks
• Gather inputs from internal systems and external sources, synthesizing into concise updates, memos, presentations, and recommendations
• Use AI tools to accelerate research, structure analysis, and improve quality and speed of strategic work

Operational Structure & Problem Solving

• Bring structure to undefined problems by clarifying objectives, identifying key questions, and driving work forward
• Create lightweight systems for tracking projects, decisions, owners, timelines, and follow-ups
• Approach new problems with curiosity, judgment, and initiative, moving fluidly between strategic thinking and detailed execution

Requirements

• 3–5 years of experience in operations, strategy, consulting, business operations, or a similarly analytical/project-based role
• Strong quantitative and analytical skills with ability to structure problems, work with data, and support strategic decision-making
• Comfort working in Google Sheets or Excel for analysis, modeling, tracking, and reporting
• Strong ability to conduct market research, competitive research, and business analysis using internal data, external sources, and AI tools
• Comfortable using AI tools to support research, synthesis, analysis, and execution
• Ability to manage multiple workstreams, coordinate across stakeholders, and ensure follow-through in a fast-paced environment
• Strong written and verbal communication skills with ability to synthesize complex information into clear updates and presentations
• Comfort operating effectively when problems are not fully defined

Nice-to-Haves

• Experience with AI-enabled research and analysis tools
• Background in healthcare technology or SaaS go-to-market strategy

Compensation & Benefits

• Competitive salaries ($120,000–$130,000)
• Potential equity compensation
• Flexible PTO
• Company paid disability and life insurance
• Company paid family and medical leave
• Medical, dental, and vision insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for fitness classes/gym memberships