Senior Product Manager, Messaging

What You Will Own

• Own the product strategy, roadmap, and execution for Weave's messaging product area.
• Lead product discovery by deeply understanding how practices and patients experience messaging today, identifying friction, unmet needs, and opportunities to deliver meaningful improvements.
• Drive both customer-facing feature work (two-way messaging inbox and automated messages) and platform-level improvements (reliability, scalability, message delivery, integrations) with sound judgment on prioritization across both.
• Define and deliver reusable messaging capabilities that can support multiple Weave products and workflows over time.
• Prioritize the roadmap and drive execution, making clear calls on risk, sequencing, and business value — breaking work into staged deliveries that show early progress while advancing longer-term goals.
• Partner closely with engineering to guide technical decisions, including tradeoffs around message delivery reliability, data consistency, and system performance.
• Communicate product decisions, their risks, and business impact clearly to leadership and cross-functional partners.
• Partner with integrations, feature teams, and other product areas to manage dependencies and shared platform evolution.

What You Will Need to Accomplish the Job

• 8+ years of product management experience, with meaningful ownership across both customer-facing features and platform or infrastructure-adjacent product work.
• AI-native approach and thinking to product management and problem solving including familiarity with various tools and options.
• Strong product judgment — able to think in capabilities and systems, not just individual feature requests.
• Deep empathy for end users, with a track record of translating user problems into product decisions that meaningfully improve the experience.
• Ability to operate independently, make sound decisions, and create clarity in ambiguous environments.
• Strong execution skills and a track record of driving complex cross-functional work from problem definition through delivery.
• Ability to partner credibly with senior engineers on technical tradeoffs — including message delivery reliability, API design, and system performance.
• Strong communication and storytelling skills, including the ability to explain both customer experience and platform decisions in business terms.
• Ability to collaborate effectively with engineering, design, analytics, support, go-to-market teams, and peer product managers.
• Familiarity with real-time or asynchronous communication systems, messaging infrastructure, or notification pipelines.
• Comfort reading API documentation, technical specs, and system design discussions.
• Ability to use data and observability tools to understand product health and user behavior, such as Grafana or similar.

What Will Make Us Love You

• Prior experience owning a high-volume, customer-facing communication product (messaging, notifications, inbox, or similar).
• Experience with multi-channel communication systems (SMS, email, in-app, voice).
• Experience in healthcare technology or similarly operationally complex and compliance-aware environments (e.g., HIPAA-adjacent messaging constraints).
• Familiarity with AI-powered products and workflows (e.g., AI-assisted messaging, automated replies, generative AI applied to communication) and how they can improve customer-facing experiences.
• Experience with integration-heavy products that span multiple systems or data sources.
• Familiarity with data pipelines, message queuing, or event-driven systems.
• Familiarity with distributed systems concepts and the tradeoffs that affect message reliability and delivery guarantees.
• Strong instincts for when platform investment is needed versus when a pragmatic feature-level solution is the right call.