Customer Reliability Engineer - Infrastructure

What you get to do

• Provide solutions to customers to make them successful using our products
• Troubleshoot customer environments and engage in active triaging with customers
• Participate in on-call rotation for weekend coverage
• Provide feedback to the product development teams on customer needs and pain points
• Build out our monitoring and alerting systems
• Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible
• Help direct the architecture of the products and contribute where possible
• Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide "white glove" guidance on the path to production
• Participate remotely within a fully distributed team
• Enhance and enrich customer documentation
• Work with the latest technology and multi-cloud implementations

What you bring to the role

• 5 years of experience, preferably with large, complex cloud infrastructures operating at scale
• 3 years of experience with Kubernetes
• Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, Azure)
• Strong Linux experience
• Knowledge of how to operate and monitor issues for distributed systems
• Previous experience in handling customers issues (internal or external)
• Strong communication skills
• DevOps or CI/CD experience
• Python scripting
• Good troubleshooting skills

Bonus points if you have

• Experience as a Site Reliability Engineer
• Worked with Kubernetes Custom Resources
• Depth of knowledge with Azure
• Airflow/Big Data Orchestration experience
• IaC experience

Compensation

• Estimated total compensation: $125,000 - $130,000 based on leveling and geography, along with an equity component and a comprehensive benefits package