Field Engineer

Responsibilities

• Serve as an engineering owner for keeping a fleet of robotic workcells online in daily operation.
• Diagnose, fix, mitigate, or escalate issues spanning mechanics, electronics, controls, software interfaces, logs, and configuration.
• Partner closely with technicians, operators, and engineering teams to improve scalable fleet support processes.
• Build or spec lightweight hardware and software tools that improve monitoring, diagnostics, recovery, and handoffs.
• Create documentation, SOPs, and diagnostic playbooks that turn engineering insight into repeatable floor practice.
• Bring up and support prototype systems, then help transition them into scalable operations as they mature.
• Manage, triage, and respond to inbound tickets while maintaining clear issue history, ownership, and escalation paths.
• Write lightweight analysis scripts to identify fleet trends, recurring failures, and opportunities to improve reliability.
• Provide concise failure reports and operational feedback that help engineering teams improve system design.

Requirements

• 5+ years of experience supporting electromechanical, robotic, automation, or human-in-the-loop systems in production, R&D, lab, field, or operational environments.
• Can independently troubleshoot messy real-world failures under time pressure, where symptoms and root causes are often different.
• Comfortable working across mechanical, electrical, controls, and software boundaries, including logs, configurations, and basic software debugging.
• Strong organizational habits around tickets, documentation, shift-to-shift communication, and follow-through.
• Communicate clearly with operators, technicians, shift managers, and engineers, especially when uptime and clarity matter.
• Love getting hands-on with physical systems and running complex issues to ground without adding unnecessary complexity.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Robotics, Computer Engineering, or a related field.

Preferred Qualifications

• Familiarity with robot middleware, motion-control stacks, Linux-based systems, service debugging, or real-time debugging tools.
• Experience with fleet operations, internal tools, observability, support platforms, workflow automation, or incident response.
• Experience troubleshooting complicated electrical assemblies, wire harnesses, instrumentation, or hardware-software integration issues.
• Ability to use CAD for small components, fixtures, brackets, or light modifications to existing assemblies.
• Experience improving operational throughput and maintainability, not just fixing isolated failures.