Program Manager, Workforce Planning

Responsibilities

• Own the Workforce Planning operating calendar, including planning cycles, governance forums, SteerCo meetings, executive reporting, and quarterly org health reviews.
• Support delivery across all workstreams by tracking plans, milestones, dependencies, risks, and actions.
• Own the Enablement & Adoption operating model and its delivery infrastructure.
• Challenge unclear scope, dates, ownership, and dependencies; escalate material risks with recommended options.
• Package, schedule, route, and distribute approved Workforce Planning insights and materials.
• Manage Talent Acquisition as a scaled distribution channel for Workforce Planning content.
• Build and maintain templates, playbooks, standards, self-service resources, and enablement materials.
• Coordinate training and education sessions and track adoption of tools, outputs, and processes.
• Prepare recurring executive materials using content provided by the relevant workstream owners.
• Coordinate with People Analytics and People Technology on tooling, reporting, and delivery infrastructure.
• Maintain clear documentation of decisions, ownership, processes, and ways of working.

Requirements

• 8 or more years of experience in program management, business operations, planning operations, or strategy and operations.
• Strong project management skills, with the ability to manage multiple connected workstreams.
• Ability to create clear plans, timelines, ownership, and operating rhythms.
• Strong written and verbal communication skills, including experience preparing materials for senior leaders.
• Ability to identify and manage risks, dependencies, and blockers.
• Strong attention to detail and consistent follow-through.
• Ability to work independently and effectively across teams in an evolving environment.
• Comfort using data and feedback to track delivery and adoption.
• Demonstrated ability to use automation and AI-enabled tools to simplify operational workflows, documentation, reporting, and knowledge management.
• Demonstrated ability to conceptualize employee experience as a product, with proven success applying product management principles (roadmapping, user journeys, feature prioritization) to HR initiatives.
• Proficiency in leveraging design thinking methodologies to deeply understand employee needs, rapidly prototype experience solutions, and implement data-driven iteration cycles that measurably enhance engagement and retention.

Preferred Qualifications

• Exposure to workforce planning, talent planning, or finance planning.
• Experience working with cross-functional teams such as Talent Acquisition, HR Business Partners, People Analytics, People Technology, and Finance.
• Experience supporting planning cycles, governance forums, or the rollout of new tools and processes.

Durable Skills

• AI fluency means using these tools to amplify human judgment, not replace it. We believe people with these skills will thrive as work and technology continue to evolve:
  • Awareness: Understand yourself and others.
  • Judgment: Evaluate information and make decisions in complex situations.
  • Adaptability: Learn, adjust, and stay effective through change.
  • Connection: Communicate, collaborate, and build trust.