Client Success Manager, Public Sector

Responsibilities

• Manage a portfolio of public-sector customers and serve as their primary strategic partner.
• Lead business reviews focused on engagement, outcomes, customer value, and long-term success.
• Build strong relationships with benefits leaders, HR teams, consultants, and executive stakeholders.
• Partner cross-functionally to advocate for customer needs and deliver an exceptional customer experience.
• Identify customer risks, expansion opportunities, and strategic initiatives that strengthen partnerships.
• Share customer feedback internally to improve products, processes, and overall customer experience.

90 Day Plan

• Develop a strong understanding of Virta's products, services, and customer success strategy.
• Build relationships with key internal stakeholders and cross-functional teams.
• Learn the unique dynamics of managing public-sector customers.
• Participate in customer meetings, business reviews, and strategic planning discussions.
• Begin independently managing your assigned portfolio.

Must-Haves

• 5+ years of experience in Customer Success, Account Management, Consulting, Healthcare, Benefits, or a related customer-facing role.
• Strong relationship-building, communication, and presentation skills.
• Ability to manage multiple priorities while driving customer outcomes.
• Experience partnering with executive-level customer stakeholders.
• Demonstrates a proactive use of AI tools to improve individual output and efficiency.

Values

Virta’s company values drive our culture:

• Put people first and take care of yourself, your peers, and our patients equally.
• Have a strong sense of ownership and take initiative while empowering others to do the same.
• Prioritize positive impact over busy work.
• Have no ego and understand that everyone has something to bring to the table regardless of experience.
• Appreciate transparency and promote trust and empowerment through open access of information.
• Be evidence-based and prioritize data and science over seniority or dogma.
• Take risks and rapidly iterate.

Compensation & Benefits

Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $99,500-128,500/year. Information about Virta’s benefits is on our Careers page.