Senior People Operations Specialist I

Core Responsibilities

• Ensure people programs are administered accurately and effectively, executing against the strategy and design aligned with People team goals.
• Administer benefits programs, including 401(k) and global benefits, and manage vendor, broker, and carrier file relationships.
• Process workers' compensation claims and manage leaves of absence in compliance with FMLA, ADA, and applicable state leave laws (including CFRA).
• Serve as the primary liaison between outside immigration counsel, employees, and hiring managers, coordinating case intake and documentation, tracking status and key deadlines (e.g., visa expirations, extensions, PERM/green card filings), translating counsel's guidance into clear next steps, and maintaining accurate, confidential case records.
• Assist in coordinating employee well-being programs and administer compliance-related training (e.g., anti-harassment).
• Administer the employee recognition program, including processing awards and redemptions, managing the platform and user access, coordinating with the recognition vendor, and responding to employee questions.
• Resolve complex, sensitive employee questions across benefits and people operations, adapting existing approaches and precedent and exercising discretion and confidentiality.
• Advise and guide employees and less experienced colleagues on difficult matters, adapting communication style to different audiences.
• Support HR system administration (Workday), ensuring data integrity and effective system usage.

Required Qualifications

• Typically 5+ years of related experience in benefits administration, leave management, and vendor relations with a bachelor's degree; or 3+ years with a master's degree; or equivalent experience.
• Complete knowledge and full understanding of the discipline, with the ability to assess unusual circumstances and resolve a wide range of issues using sound judgment and analytical problem-solving.
• Working knowledge of global benefits, workers' compensation, and immigration compliance.
• Ability to work independently, adapt existing approaches and precedent, and select the right course of action on problems of diverse scope.
• Strong communication skills suited to high-touch employee support, including advising and persuading partners unfamiliar with the subject matter.
• Experience working with Workday (or a comparable HRIS).

Preferred Qualifications

• Benefits or HR certification (e.g., CEBS, PHR/SPHR, SHRM-CP/SCP).
• Experience with leave and claims administrators (e.g., Cocoon) and benefits brokers.
• Experience supporting a multi-country or globally distributed workforce (primarily US, with employees in UK, Germany, Japan, and Mexico).

Attributes for Success

• High degree of discretion, integrity, and comfort handling confidential employee matters.
• Strong organizational skills and meticulous attention to detail across concurrent programs.