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InstacartInstacartUnited States

Fraud & Identity Specialist (Contract)

Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.

23 – 23/hr
Remote1+ YOESupport Engineering

About the role

Responsibilities

  • Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
  • Maintain a queue of inbound customer appeals with time management and prioritization skills
  • Recognize and present opportunities to improve and drive tasks to full resolution
  • Complete live/historical data reviews with a detail-oriented approach
  • Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

Minimum Qualifications

  • 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
  • Strong verbal and written communication skills
  • Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
  • Ability to make critical and sensitive issues quickly in a fast paced environment
  • Operate within a high degree of confidentiality
  • Weekends or holiday availability

Preferred Qualifications

  • Familiarity with ZenDesk or similar (preferred)
  • Proficient in Excel/Google Sheets
  • Understanding of the gig economy

Skills

ZendeskExcelGoogle SheetsFraud DetectionData ReviewInvestigationsTransaction Monitoring
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