Reviews transactions in real-time to prevent fraud, identifies patterns and account takeovers, handles customer appeals and escalations on the Instacart platform. Requires 1-2+ years in fraud/support, strong communication, and weekend availability.
23 – 23/hr
Remote1+ YOESupport Engineering
About the role
Responsibilities
Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
Maintain a queue of inbound customer appeals with time management and prioritization skills
Recognize and present opportunities to improve and drive tasks to full resolution
Complete live/historical data reviews with a detail-oriented approach
Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
Minimum Qualifications
1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
Strong verbal and written communication skills
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to make critical and sensitive issues quickly in a fast paced environment
Performs virtual site surveys, installs and configures restaurant POS hardware including networking equipment, troubleshoots issues, trains staff, and ensures site readiness. Requires 2-3 years restaurant/tech support experience and networking expertise.
23 – 30/hr
Hybrid2+ YOESupport Engineering
Installation Specialist - Bilingual
SpotOnDenver, CO
Install and configure restaurant POS hardware onsite and virtually, conduct site surveys, troubleshoot networking issues, and train staff. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
22 – 27/hr
On-site2+ YOESupport Engineering
Installation Specialist - Bilingual
SpotOnDallas, TX
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, trains staff, and mentors junior specialists. Requires 2-3 years of restaurant or technical support experience and bilingual Spanish proficiency.
22 – 27/hr
On-site2+ YOESupport Engineering
Installation Specialist
SpotOnCharlotte, NC
Installs and configures restaurant POS hardware onsite and virtually, conducts site surveys, troubleshoots infrastructure issues, and trains staff. Requires 2-3 years of restaurant or technical support experience and up to 75% travel.
20 – 25/hr
On-site2+ YOESupport Engineering
Integration Health Engineer
ZocdocNew York, NY
Integration Health Engineer responsible for monitoring, troubleshooting, and optimizing system integrations and API connectivity. Requires 2+ years experience with monitoring tools, scripting (SQL/Python), and incident management.