Onsite IT Support Specialist

What You'll Do

Frontline support

• Own the helpdesk queue and walk-up requests for the Austin office, resolving the large majority of issues yourself and looping in the broader IT team only when something needs deeper expertise
• Troubleshoot hardware, peripherals, and basic network connectivity issues for end users across the office

Workstation and procurement

• Provision and deprovision workstations for employees, and maintain them for the Austin office
• Procure equipment as needed and make sure every new hire has a fully set up machine waiting for them on day one

Inventory

• Build and maintain an accurate, audit-ready inventory of every computer and piece of IT equipment in the Austin office

AV support

• Maintain and troubleshoot AV equipment throughout the office, including open office areas and conference rooms
• Make sure conference room AV is meeting-ready, and respond quickly when something goes wrong mid-meeting

Office operations

• Learn and eventually own the daily rhythm of the office: opening and closing procedures, and the small things that keep 150+ people productive
• Spend your first few months training and shadowing before taking full ownership of these responsibilities

Our Tech Stack

You'll get hands-on with the tools that keep our office connected and secure, including:

Networking: Ubiquiti/UniFi (switches, access points, Fabric multi-site management)

Device management: Kandji (Iru) MDM

Physical access: UniFi Access door control

Everyday tools: Google Workspace, Slack, 1Password, Notion, Anthropic Claude, Serval

What We're Looking For

Experience

• 1-2 years in a help desk or IT support role, or equivalent hands-on experience
• Also open to entry-level candidates with a strong interest in technology and a genuine passion for helping people
• Comfortable troubleshooting hardware and basic networking issues, and willing to learn what you don't already know

Attributes

• You take ownership. You don't wait to be told what to do, and you follow through until something is actually fixed
• You treat every person who walks up to your desk, whether an individual contributor or an executive, with the same patience and professionalism
• You're detail-oriented. Inventory accuracy and clean documentation matter to you
• You're reliable. This role anchors the office each day, so being there, on time, matters
• You can explain a technical problem to a non-technical person without making them feel dumb for asking