Technical Accounts Coordinator

Responsibilities

• Manage and assign Integration SMS requests, including unassigned and reopened tickets routed from integrations-support@spothero.com and Salesforce (SFDC).
• Triage, assign, and escalate requests to Senior Technical Support Specialists or the Manager, Technical Accounts as appropriate.
• Execute Validation API and Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django.
• Diagnose trends at supply locations through research, investigation, and analysis of multiple internal systems.
• Work with operators, PARCS vendors, IT services vendors, Sales Operations, and Growth Managers to support new and existing supply locations.
• Monitor the #parcs_integrations Slack channel and route requests to the appropriate Salesforce queue.
• Maintain an accurate Technical Accounts ticket queue in Salesforce, ensuring statuses and ownership are clear and aging tickets are escalated.
• Support PARCS integration onboarding and operational continuity in partnership with Technical Accounts, Technical Support, Growth, Supply, and Integrations teams.
• Create and maintain Confluence documentation for workflows, configuration steps, and monitoring procedures.
• Identify opportunities to improve intake, monitoring, configuration, and documentation processes.
• Support ad hoc business requests, queue triage, and bulk data management.

Requirements

• 2+ years of experience in customer support, operations, technical coordination, or a related administrative role.
• Strong organizational skills and the ability to manage multiple competing priorities.
• Comfort working with Salesforce, Slack, Google Workspace, and Confluence.
• Ability to learn new tools, systems, and workflows quickly.
• Clear, professional written and verbal communication skills.
• Proactive, detail-oriented mindset with a strong sense of ownership.
• Interest in growing into a more senior technical role.
• Bachelor's degree or equivalent hands-on experience preferred.

Core Competencies

• Action-oriented execution
• Analytical problem-solving
• Collaboration and team communication
• Multitasking and queue organization
• Patience with ambiguous and recurring requests
• Process adherence and improvement
• Relationship management
• Technical curiosity and capability
• Time management

Tools

• SpotHero Admin Backend
• Salesforce (SFDC)
• Atom Feed Usage and Worksheet
• Django Admin
• Integration SMS
• Confluence
• Slack
• Google Workspace
• Jira
• Sumo Logic and other logging or monitoring tools

Work Arrangement

• Chicago, IL, with onsite work once per week.

Compensation and Benefits

• Annual compensation of $60,000–$75,000, depending on skill set and experience.
• Discretionary bonus and stock options.
• Medical, dental, and vision coverage, with the company covering a generous portion of medical premiums and 50% of dental and vision premiums.
• Company-sponsored life insurance, short-term disability, and AD&D coverage.
• 401(k) with match and immediate vesting.
• Comprehensive leave policies and flexible PTO.
• Uber Eats weekly lunch stipend for in-office days.
• Udemy license and personal learning budget.
• Annual parking stipend.
• Employee resource groups, allyship learning resources, mentorship, leadership development, wellness programs, and other employee programs.