Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
42k – 52k
On-siteEntry levelCustomer Support
About the role
What You'll Do
Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
Keep CSAT and CX scores high through clear, helpful, and accurate responses
Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
Shadow senior team members on more complex tickets and escalate appropriately
Help maintain and improve internal support resources and pinned documentation
What You Bring
Must-Have
Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
Grit: you're down to grind, you don't need hand-holding, and you take ownership of your queue
Big-picture thinking paired with an obsession for small details - you understand why things matter, and you don't let things slip
Strong written communication; you can explain complex financial or operational concepts clearly and quickly
Good culture fit - low ego, high output, collaborative
Nice-to-Have
Prior experience in customer support, operations, or a fast-paced startup environment
Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
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