Support Ops Intern
Support Operations Intern handling Tier 1 and Tier 2 support tickets end-to-end, maintaining fast reply times and high CSAT scores while synthesizing patterns to relay upstream.
About the job
What You'll Do
- Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
- Keep CSAT and CX scores high through clear, helpful, and accurate responses
- Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
- Shadow senior team members on more complex tickets and escalate appropriately
- Help maintain and improve internal support resources and pinned documentation
What You Bring
Must-Have
- Genuine knowledge of prediction markets - ideally a Kalshi user - and fluency in trading concepts
- Grit: you're down to grind, you don't need hand-holding, and you take ownership of your queue
- Big-picture thinking paired with an obsession for small details - you understand why things matter, and you don't let things slip
- Strong written communication; you can explain complex financial or operational concepts clearly and quickly
- Good culture fit - low ego, high output, collaborative
Nice-to-Have
- Prior experience in customer support, operations, or a fast-paced startup environment
- Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
- Currently enrolled in college
Compensation
- $20-25/hour
Skills
Intercom, Stripe, Plaid, Customer Support, Tier 1 Support, Tier 2 Support, Written Communication, Trading Concepts, Prediction Markets
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