Operations Manager

What you'll do

• Own the oversight and management of operational functions within CB Bermuda and outsourced to intragroup or third-party entities, including implementing policies, managing SLA frameworks, and ensuring delivery in line with Bermuda regulations and contractual obligations.
• Build and maintain supervision frameworks across critical business areas of Coinbase Bermuda, ensuring alignment with both regulatory requirements and operational best practices.
• Lead the establishment of operational resilience frameworks, including risk identification, contingency planning, incident response coordination, and communication with regulators and service providers to uphold business continuity.
• Partner with internal and external stakeholders, including banking partners, regulators, and cross-functional teams (Risk, Legal, Compliance, Security, Finance, Product, CX), to project-manage critical operations and risk initiatives.
• Support first line of defense operations across key areas, including launch assessments and approvals, internal audits, regulatory examinations, and supervisory touchpoints.

Required Skills and Experience

• 5+ years of experience in financial services with demonstrated oversight of operations strategy, outsourcing, and vendor management within a regulated environment.
• Proven experience within a regulated financial institution or investment business, with a focus on trade supervision across crypto, equities, or derivatives.
• Track record of developing and improving operational processes, producing regulator-ready documentation, and managing cross-functional delivery with senior stakeholders.
• Familiarity with operational resilience frameworks, incident management, and business continuity planning in a financial services context.
• Prior experience navigating a BMA-regulated industry, including familiarity with Bermuda Monetary Authority requirements and supervisory expectations.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
• Demonstrates the ability to responsibly use generative AI tools and copilots (e.g., LibreChat, Gemini, Glean) in daily workflows, continuously learn as tools evolve, and apply human‑in‑the‑loop practices to deliver business‑ready outputs and drive measurable improvements in efficiency, cost, and quality.