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HyperboundHyperboundSan Francisco, CA

Solutions Engineer

Own Tier 1-2 technical support and onboarding execution for an AI sales platform. Partner with account managers on implementations, monitor adoption, and influence product roadmap. 0-2 years experience; new grads welcome.

100k – 120k/yr
On-siteEntry levelSolutions Architecture

About the role

What You'll Do

  • Own Tier 1 and Tier 2 technical support, serving as the first line of problem-solving for customers
  • Run onboarding execution: configure integrations, set up workflows, and get customers to value fast
  • Partner with AMs during implementations and expansions to validate technical feasibility and build demos or proof-of-concepts
  • Monitor product usage, resolve adoption blockers, and coach end-users on workflows and features
  • Surface support ticket trends to the product team, directly influencing the roadmap
  • Build internal playbooks and customer-facing documentation to shorten time-to-value
  • Automate repetitive workflows by creating self-service docs, chatbots, or lightweight tooling

What You'll Bring

  • 0 to 2 years of experience in a technical, customer-facing role (support, solutions, consulting, or implementation); new grads welcome
  • Comfort debugging workflows, exploring APIs, and picking up new systems quickly
  • Genuine curiosity about enterprise software and how technical solutions get deployed at scale
  • Ability to thrive in a fast-paced environment where you're helping shape the playbook, not just following one
  • Strong communication skills, able to translate technical concepts for both end-users and senior stakeholders

Bonus Points

  • Prior startup or high-growth company experience
  • Interest in growing into an Enterprise SE, Product, or PM track

Compensation & Benefits

  • Salary: $100K-$120K
  • Equity: 0.03% - 0.04%
  • Health: Medical, dental, and vision coverage
  • Unlimited PTO
  • Office: In-office in SF 5 days a week, with daily lunches. Commuter and parking benefits

Skills

Api DebuggingWorkflow ConfigurationTechnical TroubleshootingCustomer OnboardingProof-Of-Concept DevelopmentEnterprise SoftwareDocumentationChatbot DevelopmentSelf-Service Tooling

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