Letter AIChicago, ILCustomer Success Manager owns day-to-day relationships with clients, onboards new customers, monitors health to drive retention and expansion, and collaborates with sales/marketing. Requires 3+ years in customer success or account management with strong communication skills.
Serve as tax subject matter expert partnering with Customer Success to help customers navigate complex tax compliance using Sphere's AI platform. Troubleshoot issues, translate feedback to product improvements, create documentation, and support implementations and escalations. Requires 4+ years in tax operations/compliance.
Lead end-to-end onboarding and implementation projects for enterprise and government customers adopting ID.me's identity verification platform. Manage complex, multi-stakeholder projects from kickoff to launch, collaborating cross-functionally while educating customers on best practices.
Develop and execute staffing strategies to match Care Pros (caregivers) with clients, build strong relationships with Care Pros, provide coaching and support, and collaborate closely with Client Managers to ensure high-quality care delivery and retention.
Client Manager owning a panel of clients, guiding families through onboarding and ongoing care, managing relationships with Care Pros and partner agencies, handling escalations, and ensuring high-quality compassionate service in a remote Monday-Friday role. Requires 3+ years in senior care/customer service.
Manage high-value strategic agency partnerships (Holding Companies, GSIs, consulting firms) as the primary point of contact. Build executive relationships, drive adoption of AI search optimization platform, deliver QBRs, and enable partners to sell the product to their clients. Requires 5+ years CS/account management with deep agency experience.