Customer Success Manager
Customer Success Manager owns day-to-day relationships with clients, onboards new customers, monitors health to drive retention and expansion, and collaborates with sales/marketing. Requires 3+ years in customer success or account management with strong communication skills.
About the job
Responsibilities
- Own day-to-day customer relationships, serving as the primary point of contact and trusted partner for clients.
- Deliver a high-touch, highly responsive customer experience, with frequent touchpoints and fast turnaround on customer needs.
- Onboard new customers and guide pilot customers through successful conversion and long-term adoption.
- Proactively monitor customer health and engagement, quickly identifying risks and taking action to ensure retention and success.
- Actively gather customer feedback and partner with the product team to continuously improve the customer experience.
- Build deep relationships with customers by understanding their goals, challenges, and definition of success.
- Collaborate closely with Sales and Marketing to support renewals, expansions, and upsell opportunities.
Qualifications
- 3+ years of experience in customer success, account management, or a related field.
- Proven track record of managing customer relationships and driving customer success.
- Strong problem-solving skills and ability to think strategically about customer needs.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced startup environment and manage multiple priorities.
- Experience with customer success tools and platforms is a plus.
Compensation
- Competitive salary and benefits.
- Meaningful equity stake in the company.
Skills
Customer Success Platforms, Account Management, Customer Onboarding, Customer Health Monitoring, CRM, Salesforce, Zendesk, Gainsight, HubSpot, Intercom
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