Network Operations Specialist

Responsibilities

• Develop and execute test cases for new functionality launches.
• Configure devices and create repeatable runbooks to ensure smooth deployments.
• Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date.
• Define and document processes to ensure smooth operations, especially during launches and testing.
• Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
• Build and maintain critical systems and 3rd-party tools that automate network operations.
• Develop anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.

Requirements

• 3+ years of experience in cellular core network deployments.
• Ability to analyze cellular system network trace data and packet captures, quickly identifying where issues should be routed.
• Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion.
• Experience drafting MOPs and executing maintenance windows.
• Strong organizational skills and attention to details, including reviewing and managing detailed project plans.
• Hands-on experience troubleshooting and resolving network outages.
• Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology.
• Familiarity with Agile practices and task management tools like Jira (preferred).
• Experience working closely with telco infrastructure vendors (preferred).

Competencies

• Wireless Core Expertise – Interpret documentation, analyze network logs, collaborate with vendors, and troubleshoot effectively.
• Innovative Mindset
• Team & Mission Oriented
• Customer-Centric
• Organized & Precise
• Flexible & Adaptable
• Urgency-Driven