Enablement Manager, Revenue Operations

Responsibilities

Company Wide Onboarding

• Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations.
• Partner with cross-functional stakeholders to maintain onboarding materials and ensure information stays accurate and current.
• Build scalable onboarding systems and feedback loops to improve the employee onboarding experience.
• Track onboarding completion metrics and new hire ramp performance.

GTM Onboarding and Ramp Programs

• Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers.
• Define role-specific ramp milestones and time to productivity benchmarks.
• Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts.

Sales Playbooks and Methodology

• Build sales playbooks for both PLG and enterprise sales motions.
• Create frameworks for discovery, qualification, messaging, objection handling, and deal progression.
• Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC.

Customer Success Enablement

• Develop Customer Success onboarding, expansion frameworks, and QBR resources.
• Create expansion and upsell playbooks to support NRR growth.
• Partner with Customer Success leadership on enterprise account enablement strategies.

Competitive Intelligence

• Maintain competitive positioning resources and battle cards against infrastructure competitors.
• Gather feedback from Sales and Customer Success teams to improve messaging and objection handling.
• Partner with Product and Marketing to keep competitive materials current.

Training and Development

• Run recurring training programs focused on product updates, sales methodology, and role-specific skills.
• Build self-service enablement content libraries and coaching frameworks for managers.

Metrics and Reporting

• Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics.
• Partner with Revenue Operations and People teams to build reporting infrastructure.
• Continuously improve programs using data and feedback.

AI Powered Enablement

• Leverage AI tools to scale onboarding, content creation, and competitive intelligence.
• Implement AI-assisted coaching and conversational intelligence platforms.
• Develop scalable AI-driven enablement systems that reduce operational overhead.

Requirements

• Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or infrastructure companies.
• Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding.
• Strong understanding of enterprise B2B sales processes and customer success workflows.
• Experience developing written enablement content including playbooks, onboarding materials, and competitive resources.
• Experience working cross-functionally with Revenue Operations, Sales, Customer Success, Product, Marketing, and People teams.
• Comfort using metrics and reporting to improve enablement effectiveness.
• Active use of AI tools for content creation, coaching, or enablement operations.
• Strong communication and organizational skills.
• Successful completion of a background check.

Preferred

• Experience supporting both PLG and enterprise GTM motions.
• Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms.
• Experience implementing enablement platforms such as Gong, Chorus, Highspot, or Seismic.
• Experience building Customer Success enablement programs for enterprise customers.
• Familiarity with MEDDPICC, MEDDIC, Challenger, or similar methodologies.
• Experience in high growth startup environments.

Compensation & Benefits

• Competitive base pay ranges from $145,000 - $190,000 (may be inclusive of several career levels; narrowed during interview process based on experience, qualifications, and location).
• Meaningful equity in a fast-growing company (stock options for everyone).
• Generous medical, dental & vision plans.
• Flexible PTO.
• Most roles are remote-first with collaborative teams using Slack.
• $1,200 Home Office & Equipment Stipend.