Technology Enablement Analyst

Responsibilities

• Own the end-to-end enablement strategy for major internal technology initiatives, with an emphasis on internal AI tooling and related workflows.
• Monitor adoption, usage, and feedback, and use those insights to iterate on enablement plans, documentation, and training content.
• Plan and execute change management activities (e.g., communications, training, office hours) that drive adoption and sustained usage of new tools and processes.
• Build and maintain dashboards and reports that provide leadership with visibility into technology health, utilization, and ROI.
• Partner with all BizTech teams to evaluate new tools, drive integrations, and ensure smooth rollouts.
• Develop process documentation, runbooks, and training materials to support technology onboarding and change management.

Requirements

• At least 5 years of experience in technology-enabled program delivery, technical training, or organization change management.
• Demonstrated track record leading change across multiple teams or functions (e.g., rolling out new tools, workflows, or processes).
• Background in technology enablement, organization change management, or as a technical trainer, with comfort translating complex concepts for non-technical audiences.
• Experience designing and maintaining program documentation or enablement materials as a single source of truth for diverse stakeholders.
• Strong stakeholder management skills, including partnering with product, engineering, operations, and go-to-market teams to drive measurable outcomes (e.g., higher adoption of internal AI tooling and new workflows, reduced support tickets, improved time-to-proficiency for end users).

Compensation

$99,200 - $148,800 USD