Project Manager, Software Operations

Procedures and Rubrics

• Turn vague or inconsistent QC procedures into something anyone can execute confidently
• Close the gaps where rubrics meet reality and real-world cases don't fit neatly into the framework
• Keep every change traceable so the team always knows what improved and why

Taxonomy and Categorization

• Audit the classification framework for defects, labeling outputs, and operational findings
• Resolve ambiguity and overlap so the taxonomy reflects how the work actually happens
• Catch and correct drift before it quietly undermines consistency

Embedded Observation

• Learn the workflow from the inside: tools, handoffs, edge cases, and the friction nobody has documented yet
• Surface patterns only visible up close: the skipped steps, the inconsistent calls, the rubric that doesn't quite fit
• Turn those observations into a regular cadence of clear, actionable recommendations to leadership

Offshore Vendor Alignment

• Keep the offshore QC team current on procedures, rubrics, and taxonomy
• Run calibration sessions that close the gap between how standards are written and how they're applied
• Build relationships with vendor account managers so problems surface early, not late

Documentation

• Own documentation that is clear, current, and built to outlast any one person
• Roll out changes so they land consistently across every team that needs them

Requirements

• 4+ years in project management, operations, process design, or QA in a software or tech environment
• A track record of improving procedures, rubrics, or classification frameworks, not just executing against them
• Sharp pattern recognition and the communication skills to turn observations into clear recommendations
• Strong written communication: your procedures and rubrics leave no room for misreading
• Comfort with tools like Notion, Confluence, Airtable, Jira, or similar

Nice-to-Haves

• Experience in robotics, autonomy, mapping, or visual software environments
• Familiarity with U.S. roadways and driving behavior
• Experience coordinating offshore or distributed contractor teams
• A background in taxonomy, ontology, or classification system design
• Experience running inter-rater reliability or calibration programs