Implementation Project Manager

Responsibilities

• Project manage a portfolio of varied customer on-boardings to drive successful outcomes.
• Manage internal stakeholders and external client expectations on projects and timelines.
• Maintain and track all projects and documentation; ensure proper and consistent communication of status to the client and Cordial teams.
• Develop and share best practices with clients.
• Ensure the platform is successfully rolled-out according to required timelines and customer initiative requirements.
• Build relationships with key customer contacts to ensure high levels of satisfaction and to lay the foundations for continued growth and partnership.
• Collaborate cross-functionally with Product, Client Success, Strategy, Support, and Sales teams.
• Document and record all completed project work.
• Champion AI adoption from the start by helping clients understand and activate Cordial’s AI-powered capabilities during onboarding.
• Leverage AI-powered tools to streamline project tracking, documentation, status reporting, and communication.

Requirements

• Bachelor's degree or equivalent.
• Minimum of 5 years of experience in project management in a professional services environment.
• Track record of driving meaningful, successful implementations and managing client projects.
• Eager to become an expert in Cordial’s technology (RESTful API, JavaScript Tag, Dynamic Scripting for Email/SMS/Push, sophisticated UI).
• Curious about AI and energized by using AI tools to be more efficient.
• Strong project management skills with ability to plan, communicate, and manage timelines.
• Professional problem solver who can handle difficult issues, incidents, escalations, and complex challenges calmly.
• Confidence working with senior-level marketers, IT/systems integrators, and marketing technology partners.
• Ability to manage multiple open projects with varying complexity.
• Strong collaboration skills across internal teams including Experience Management, Strategy, Support, Product, Engineering, Sales, and Executive Team.
• Track record of delivering results in a dynamic, autonomous start-up environment.
• Embodies Cordial’s values.

Nice-to-Haves

• Experience with marketing technology platforms.
• Familiarity with AI tools and capabilities in a professional setting.