Product Manager

Responsibilities

• Define product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring innovative mindset to product design and vision, challenging assumptions to solve customer problems.
• Partner with Engineering, Design, Marketing, Data Science, Ops, and GTM teams to gather input, align priorities, and deliver solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify differentiation opportunities.
• Lead experimentation, learning, and iteration using data to guide decisions.
• Cultivate relationships with stakeholders and partners; act as product advocate and voice of the customer.
• Collaborate with product marketing on product positioning.

Requirements

• 4+ years of relevant product management experience or equivalent, preferably with restaurant or hospitality software.
• Deep understanding of the product development lifecycle with proven ability to deliver intuitive, high-quality products that scale across platforms.
• Technically fluent: engage with engineers, understand APIs and systems architecture, discuss implementation trade-offs.
• Metrics-driven approach leveraging data for decisions.
• Exceptional communication skills to articulate vision, rationale, and tradeoffs.
• Empathy to understand customer needs and interactions.
• Ability to make decisions with imperfect information, lead without authority, and manage ambiguity and complexity.

Nice-to-Haves

• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe).