Enterprise Account Director, Retail

What You'll Do

• Orchestrate the Enterprise Ecosystem: Act as the "CEO" of your territory, leading a cross-functional pod (Junior Sellers, Product Specialists, Client Success, and Solutions Consultants) to drive growth and retention.
• Strategic Opportunity Mapping: Conduct deep-dive analysis into client business models to reveal latent pain points and align Bazaarvoice’s high-ROI SaaS solutions with their global business objectives.
• End-to-End Deal Architecture: Manage the entire lifecycle of complex, high-six and seven-figure deals—from initial prospecting and aggressive pipeline building to sophisticated contract negotiation and renewal.
• Value Defense & Expansion: Confidently demonstrate and defend the ROI of the Bazaarvoice platform, ensuring our value proposition is understood from the marketing manager level up to the CMO and CTO.
• Thought Leadership: Act as a trusted advisor to your clients, staying ahead of industry trends, competitor movements, and shifts in consumer behavior to provide proactive strategic guidance.

What You'll Bring

• 5+ years of relative experience in Enterprise SaaS sales, Retail, or Digital Marketing, with a proven track record of managing high-value portfolios and consistently exceeding multi-million dollar quotas.
• Executive Presence: The poise and confidence to build trust-based relationships with C-level stakeholders at Fortune 500 companies.
• Strategic Rigor: The ability to approach a sales cycle through a lens of creativity and leadership, using data and storytelling to win complex "consensus" buys.
• High-Velocity Discipline: The ability to drive urgency, handle objections with resilience, and maintain a high volume of outbound activity through LinkedIn, email, and phone.
• Collaborative Leadership: Demonstrated ability to lead internal teams and "sell" your vision internally to get the resources needed to close and grow your accounts.
• Technical & Financial Acumen: A deep understanding of business practices and the ability to articulate complex ROI models during intense negotiation processes.
• The "Bazaarvoice" DNA: A high level of enthusiasm, coachability, and an unwavering work ethic. You are comfortable hearing "no," shaking it off, and pivoting your strategy to find the "yes."

Key Performance Indicators

• Net New Revenue: Driving expansion and new business within the Enterprise segment.
• Retention & Growth: Maintaining the health of your existing multi-million dollar book.
• Pipeline Velocity: Consistently moving opportunities through the funnel with accuracy and speed.
• Cross-Functional Leadership: Successfully leveraging and leading your support pod to maximize territory coverage.