Sr. Business Analyst

Key Responsibilities

• Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping, entity relationship diagrams and ‘To-be’/’As-Is’ process flow diagrams.
• Facilitate interviews and process workshops to gather requirements from key stakeholders, while also identifying opportunities to improve the business, using information technology as an enabler.
• In collaboration with the business SME, build user stories translated from to-be use-case(s) and process maps, functional and non-functional requirements, including success criteria.
• Work to identify user story dependencies; participate in both Grooming and Planning working sessions to validate user story definition, impact, priority, and value.
• Design, build and maintain the enterprise business data architecture in collaboration with and in support of the enterprise business systems landscape.
• In collaboration with the Business Systems Manager team, design and produce the applicable roadmap(s) of data management.
• Mentor and coach team members on best practices standards in business data flow and enterprise system integration process modelling.
• Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle.
• Identify critical relationships across systems, gaps and/or areas of risk, including any mitigation solutions.
• Document and maintain the Data Service Catalogue for best-practice delivery playbooks and standards, including but not limited to process management, system user access/persona, and release management.
• Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts, including any risk mitigation solutions, and the necessary implementation workstreams and success criteria.
• Partner with Enterprise Applications team, providing guidance and support on dataflow, migration and data integrity best practices.
• Provide support in existing and new system integrations; provide support to maintain the Enterprise Integrations Catalogue.
• Provide support in existing and new systems events (new system acquisitions, integrations, 3rd party tools, new release capabilities and/or upgrades, etc.).
• Partner with the EDA and Data Intelligence team, providing support to the enterprise data repositories and constructs, including but not limited to business data dictionaries, reporting and analytical capabilities.
• Provide support on the design, business value and implementation of in-system vs Enterprise Data Warehouse (EDW) reporting capabilities.
• Provide support applicable in the enterprise data governance programs, promoting the value (and accountability) of data stewardship and/vs. data integrity.
• Provide support with 3rd party data providers, including but not limited to cleansing, adjudication, and enrichment.
• Promote the enterprise-wide common catalog of metrics and KPIs toward high-performance insights.
• Partner with any other OCIO (or Enablement) teams to support in any enterprise infrastructure or architecture programs, including but not limited to TSS in user management, Security, & Trust in access and risk management, and audit, Business Continuity Planning (BPC), etc.

Required Skills & Experience

• Bachelor’s degree and/or equivalent experience.
• Experience liaising with both the business and technology teams with the ability to simplify complex technical concepts into easy-to-understand non-technical language in order to facilitate, communicate and interact with business stakeholders, working with Agile development methods on data-oriented projects.
• Experience with modeling tools relating to process, data, and workflow at the conceptual level. Experience using BPMN for process modeling/mapping is highly desired.
• Experience in data lifecycle and ETL design; strong understanding of data management principles, data profiling.
• Direct experience working with technical teams supporting the delivery of data migration/synchronization between complex systems and/or integrations.
• Ability to successfully conduct workshops with stakeholders from various functional areas and levels in the organization.
• Experience in creating complex test plans and quality assurance plans to validate new systems.
• Salesforce, NetSuite & PowerBI experience is preferred.
• Direct experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, uses case development, story writing, set-up / configuration of systems, user acceptance testing and product documentation.
• Direct experience in Agile methodologies including project management, iterative design, build and delivery.
• Ability to prioritize and execute tasks in a fast-paced environment.
• Ability to effectively communicate and drive cross-functional change with a sense of urgency.
• Persuasive and credible presentation and facilitation skills; ability to influence and negotiate.
• Critical thinking, problem solving and analytical skills.