Delivery Lead

What You'll Do

• Lead and manage a team of Strategic Project Leads (SPLs) across multiple high-stakes AI data projects simultaneously
• Own delivery outcomes for your projects: throughput, quality, SLA performance, cost efficiency, and customer satisfaction
• Drive delivery across custom data pipelines and expert labeling workflows, translating researcher requirements into clear operational plans
• Collaborate with AI lab researchers and procurement partners to define data strategies, scope programs, and resolve escalations
• Drive systems-level improvements — standardize playbooks, improve tooling, and build infrastructure that makes the team faster and more reliable at scale
• Coach and develop SPLs; ensure high-quality AI Trainer experience and strong contributor retention
• Partner with Product and Engineering to evolve internal tooling, automation, and operational systems

Required Qualifications

• 5+ years in operationally intensive roles (marketplace, data ops, logistics, or similar)
• 1+ year of people management with clear impact on team performance
• Metrics-driven with a systems-thinking approach to operations
• Experience owning delivery outcomes across multi-stakeholder, high-velocity projects
• Hands-on operator willing to dive into execution when needed
• Must be proficient in using LLMs in your every day work, including building scripting logic and working with large datasets with LLM assistance

Preferred Qualifications

• 1+ year in AI data operations (RLHF, annotation, model evaluation)
• STEM background or strong technical fluency
• Python & REACT working knowledge
• Experience managing distributed contributor workforces at scale
• Background in management consulting, investment banking, or high-growth startups