Skip to content
BrexBrexSan Francisco, CA

Fraud Operations Associate

Manages transaction fraud, first-party fraud, and account takeover workflows, making risk-based decisions, handling escalations, and improving scalable fraud operations. The role requires prior management or team-lead experience, strong analytical and communication skills, and comfort collaborating across functions.

77k – 96k/yr
HybridRevenue Operations

About the role

Responsibilities

Case Management

  • Own and work associate-level queues assigned to the Fraud Operations team.
  • Develop and implement scalable operational processes for fraud management.
  • Make risk-based, subjective decisions on high-value or high-risk transactions and account offboardings.
  • Achieve company-level goals related to financial fraud losses.

Case Escalations and Incident Handling

  • Respond diligently to cross-functional partner escalations related to fraud, balancing risk and customer experience.
  • Help streamline fraud operational workflows around transaction reviews and account investigations.
  • Own fraud incident handling, conduct root-cause analysis, and close operational inefficiency gaps.

Project and Roadmap Ownership

  • Own and ship Fraud Operations roadmap projects with full autonomy.
  • Use AI tools to enhance queues and projects.
  • Partner with Policy, Data Science, and Engineering to improve tooling and scale internal fraud operations.

Requirements

  • Previous management or team-lead experience.
  • Strong communication skills.
  • Upbeat attitude, calm under pressure, and a desire to identify and fix operational problems.
  • Creative curiosity, collaborative ethic, hardworking enthusiasm, and personal drive.
  • Excellent interpersonal, analytical, and problem-solving skills, with the ability to multitask and work independently.
  • Ability to collaborate with a team on projects and process improvements.

Nice-to-Have

  • SQL knowledge.

Compensation

  • Expected salary range: $76,800–$96,000 USD.
  • Starting base pay depends on location, skills, experience, market demands, and internal pay parity.
  • Equity and other compensation may be provided as part of the total compensation package.

Skills

fraud operationsfraud managementtransaction reviewaccount investigationsRisk AssessmentIncident ManagementRoot Cause AnalysisProcess ImprovementAI ToolsSQLData Scienceengineering

Similar roles

Revenue Operations jobs
Datadog

Sales Revenue Analyst - NYC

DatadogBoston, MA

Manage monthly sales commission processes, analyze compensation data, and optimize systems to support global sales compensation and revenue recognition at a high-growth SaaS company.

75k – 110k/yrHybrid1+ YOERevenue Operations
Ashby

GTM Systems Analyst

AshbyUnited States

Own day-to-day administration, configuration, integrations, and data governance for Ashby's core GTM systems (CRM, marketing automation, revenue tools). Partner with Sales, Marketing, and Customer Success teams to translate requirements into scalable solutions while triaging issues and evaluating new tooling.

75k – 162k/yrRemote2+ YOERevenue Operations
Checkr

Associate Manager, Operations

CheckrNashville, TN

Lead the Manual Verifications team at Truework (Checkr), managing performance, quality, metrics, training, and continuous improvement for specialists handling high-volume employment verifications. Requires 2+ years leadership experience, customer-facing background, strong organizational and data-driven problem-solving skills.

73k – 91k/yrOn-site2+ YOERevenue Operations
Steno

Revenue Operations Coordinator

StenoUnited States

Coordinates go-to-market revenue operations by maintaining CRM data quality, resolving stakeholder requests, improving workflows, analyzing operational metrics, and supporting cross-functional projects. Requires at least one year of relevant operations experience, CRM expertise, and strong analytical skills.

71k – 88k/yrRemote1+ YOERevenue Operations
Astra

Payment Operations Analyst

AstraUnited States

Monitor and resolve exceptions across ACH, RTP, FedNow and card payment rails. Reconcile settlements, run SQL queries, manage sponsor bank communications and support client escalations in a remote fintech startup.

70k – 90k/yrRemoteEntry levelRevenue Operations