PDQSouth Salt Lake, UTJun 10

Customer Success Manager

Drive renewals, expansions, and customer engagement across a pooled book of accounts for a device management SaaS company. Requires 2+ years SaaS/B2B sales experience and strong technical aptitude.

Salary not listed

Hybrid2+ YOECustomer Success

About the role

What you'll be doing

Drive renewal strategy and execution across a shared customer book
Identify usage trends and lead early interventions when risk is detected
Recommend and coordinate cross-product expansions that solve customer pain points
Capture voice-of-the-customer insights to influence product roadmap and strategy
Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

We're looking for people who have

2+ years of SaaS/B2B sales experience
Experience assisting with or leading with customer demonstrations and contract negotiations
Natural curiosity and proactivity – desire to learn about PDQ products and how they can provide added value to sysadmins
Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
Ability to demonstrate skilled discovery leading to uncovering customer opportunity
Excellent pipeline hygiene and attention to detail
Ability to build credibility quickly with customers and confidently guide business conversations
Strong focus on goal attainment and consistently driving towards achieving and exceeding targets

Tools we use

Slack
Salesforce
Microsoft Office
TextBlaze
Scribe

PDQ Perks & Benefits

4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

Skills

SalesforceSlackMicrosoft OfficeSaaSB2B SalesCustomer DemonstrationsContract NegotiationsPipeline ManagementCustomer RetentionProduct Demos

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