Program Manager, AI Operations Enablement

What You’ll Be Doing:

Execute Workflow Automation Projects End-to-End

• Own the delivery of individual AI and automation workflows from scoping through launch — coordinating vendor builds, technical integrations, and UAT
• Translate automation opportunities identified by the AI Champions into structured project plans with clear milestones, owners, and success criteria
• Configure and QA automation tools (e.g., setting up workflows, testing prompts, validating outputs) at a level of depth that allows you to troubleshoot issues and speak credibly with technical partners
• Maintain accurate project status tracking across your portfolio, proactively surfacing risks and tradeoffs to leadership before they become blockers

Champion the End-User Experience of AI Tools

• Act as the advocate for how frontline agents and ops staff actually experience deployed AI workflows — identifying friction points, usability gaps, and adoption barriers during and after rollout
• Partner with AI Champions and team managers to gather ground-level feedback and translate it into actionable iteration requests for vendors or technical teams
• Ensure that automation outputs (e.g., AI-drafted responses, flagged tickets, suggested actions) meet a quality bar that builds rather than erodes trust with end users
• Document workflow behavior, edge cases, and known limitations so that Champions and managers can support their teams independently

Support Enablement and Cross-Team Coordination

• Contribute to the playbooks, SOPs, and training materials that allow AI Champions to expand and manage use cases without ongoing CoE involvement
• Coordinate across Operations pillars to identify where a workflow built in one team can be replicated or adapted elsewhere, reducing duplicative effort
• Participate in prioritization conversations by providing ground-level input on project complexity, timeline feasibility, and adoption readiness

You’ll Be a Good Fit If:

• 5–8+ years of experience in program management, operations, or a closely related role, ideally in a high-growth or technology-forward environment
• You have demonstrated experience managing multiple concurrent projects involving cross-functional stakeholders (vendors, compliance, technical teams, business ops)
• You have hands-on familiarity with AI or automation tools in an operational context — you've worked with, configured, or closely supported the deployment of tools like chatbots, copilots, workflow automation platforms, or similar
• You have the ability to conduct functional QA on AI outputs and automation workflows — you know what "good" looks like and can articulate why something isn't working
• You ahve strong written and verbal communication skills, with the ability to write clear project documentation, SOPs, and stakeholder updates

Nice to Have

• Experience in healthcare, mental health, or other regulated industries where compliance and security requirements add meaningful complexity to AI adoption
• Exposure to prompt configuration, workflow logic builders, or no-code/low-code automation platforms

Base Compensation:

• The base compensation range for this position is $144,000–$168,000 USD Annually

Full Time Employee Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.